Recruitment in thang long postal insurance company and recommendations to improve the quality of recruitment

WORK PLACEMENT REPORT “RECRUITMENT IN THANG LONG POSTAL INSURANCE COMPANY AND RECOMMENDATIONS TO IMPROVE THE QUALITY OF RECRUITMENT” Student : Nguyen Thi Dung – Class: CNTH-DAA8 Tutor in university : Mrs.Tran Kieu Trang Mr. La Tien Dung Tutor in enterprise: Mrs. Phan Que Anh - Specialist CONTENTS • A PRESENTATION OF THE COMPANY Part 1 • PRESENT MY MISSIONS IN THE PROBATION IN THE COMPANY Part II • EVALUATING SITUATION OF RECRUITMENT AT PTI THANG LONG Part III Rationale, Objectives, Methodology and Scope of the Study Rationale •Human plays the most important role in bringing success for the organization Objectives •Analyzing the situation of recruitment •Identifying the existing problems and give some recommendations Methodology •Analysis and synthesis materials, reports in the company •Observation, and interviews for information Scope of the study •Focuses on the situation of recruitment and gives recommendation to improve the effectiveness of recruitment PART I: A PRESENTATION OF THE COMPANY The original insurance business •Health insurance and personal accident insurance •General Liability Insurance; •Motor Vehicle Insurance; •For fire and explosion Insurance; Re- insurance business: Receive and reinsurance for all non-life insurance •Damage servey: damage, servey, calculate, allocate damage, •Damage assessment agent. Carry out investment activities in the following areas •Purchase government bonds Full Name: Pos and Telecommunication Joint Stock Insurance Corporation Head office: 8th floor, No 4A Lang Ha, Ba Dinh District, Ha Noi City Phone: (84-4) 37724466 Fax: (84-4) 37724460/37724461 Website: www.pti.com.vn AN OVERVEW OF THE POS AND TELECOMMUNICATION JOINT STOCK INSURANCE CORPORATION PART I: A PRESENTATION OF THE COMPANY  Full Name: Thang Long Postal insurance company  Short name: PTIT  Address: Hoa Dang building, No 29 Nguyen Trai, Trung Van Street, Tu Liem District, Ha Noi City THE ESTABLISHMENT AND DEVELOPMENT OF THANG LONG POSTAL INSURANCE COMPANY Director Dep. Account s Dep. Adminis tration, Human resourc e Dep. non- marine Dep. - marine Dep. techniqu e assets Dep. Business 1, 2, 3, 4, 5, 6 Dep. Business HaDong Assistant director 1 Assistant director 2. PART I: A PRESENTATION OF THE COMPANY • Fierce competitions • Slowdown economic growth, • High inflation rate: 8,2% • Big population: 90 Million. • Standard of living • Average GDP = 1960$ • Supportive policies • Revenue is not really high • Most of the original staff hired is not learn specialized insurance in university. • Top 5 enterprises of non- life insurance • Good brand reputation and image • Good customer services • Strong financial resources STRENGTHS WEAKNESS THREATENSOPPORTUNITIES AN OVERVEW OF THANG LONG POSTAL INSURANCE COMPANY Progress of internship Learn information about the internship company and get familiar with works Research, take part in the recruitment process Recommendation to improve quality recruitment process Learn information about the company Learn information about human resource department. Collect related documents about financial reports Find out information about the recruitment activities Take part in the recruitment activities Recruitment source Channels recruitment Propose step teamwork, solve situations MY MISSIONS Remove unsatisfactory records. Designing questionnaires for interview Get information candidates before the interview participate in project meeting andmeetings of human resource department TAKE PART IN THE RECRUITMENT ACTIVITIES 1. REMOVE UNSATISFACTORY RECORDS.  Collecting online applications by email for business department  Marking CV of applications  Base on check list to chose suitable applications 2. DESIGNING QUESTIONNAIRES.  Base on general skills  Chose suitable questions  Set up level mark for each question  Identify key criteria for each type of job  Method of assessment resumes  Knowing how to design these types of questions in each skill Research the Recruitment process in PTI Thang Long Stage 1: Define requirements Stage 2: Advertisement Stage 3: Screening of Candidates Stage 4: Examination. Interview Stage 5: Send invitations matriculation Stage 1: Define requirements • In December in each year or when has demand manpower • All the departments’ head send their requisition in a fixed form • HR collects the approval of the director • Soucre: internal source, external source Stage 2: Advertisement •advertisement mostly on the company’s website Stage 3: screening of candidates •HR department starts collecting the bio data •The bio data are collected from sources •Selected and prioritized based on applicants’ education Stage 4: Examination, Interview •Writing test: English test, technical information •Direct interview: general interview + Personal interview Send invitations matriculation •Staff who are selected will be trained in company about 60 days •Send to director their report after training EVALUATING SITUATION OF RECRUITMENT AT PTI THANG LONG CASE STUDY LIMITATIONS AND MY RECOMMENDATI ON TO IMPROVE THE QUALITY OF RECRUITMENT ACHIEVEMENTS IN RECRUITMENT ACHIEVEMENTS IN RECRUITMENT Set up the recruiting process • Supporting for managing and using human resource • Creates equal opportunities for all applicants and employees • Quite scientific and detailed The quality and quantity in the recent years • More and more improving • Raise the revenue and profit for the company as well as the income for workers LIMITATIONS OF RECRUITMENT Source •Using internal resources by rotating staff from one location to another location Channels •External recruitment NOT enlarged in terms of methods •Only on the company website and job site www.vietnamworks.com Recruiting quality •Tests, interview step is not efficient •The test questions not evaluate qualifications of candidates Stage 1: Define requireme nts Stage 2: Advertise ment Stage 3: Screening of Candidates Stage 4: Examinati on. Interview Stage 5: Send invitations matriculati on RECOMMENDATION TO IMPROVE THE QUALITY OF RECRUITMENT Expand recruitment source • Coordinating with universities and colleges • Select outstanding students to apply for the jobs • Put certain conditions for the students Provide work placement for students • Project “Starting selling insurance with PTIT” • Costing the company a lot of money -> attractting qualified employees Recruit ment source RECOMMENDATION TO IMPROVE THE QUALITY OF RECRUITMENT Widening the channels for recruitment advertisement  On the Internet  On magazine Channels recruitment Recruiting quality Add teamwork steps to recruitment process  Divided candidates into small groups 5 -7 persons  A group has about 20 minutes to discuss  Stage 4 splits to 2 small steps: examination and team work solve situations Stage 4 Examination, interview Examination, teamwork solve situations Interview Case study Attend Step 1 Detecting problems Step 2 Confirm the problem or not ? Step 3 Recommend ation solutions Step 4 Everyone agreed solution Step 5 In 3 months internship •I have had some tasks… On 03/28/2014 •Ask Ha Duyen Hung who has just completed interview In the afternoon of that day •I have opportunity to participate in process interview candidates •I sat and listened to interview In the meeting •I gave my opinion on the proposed additional group work And then… •Employers and director in company evaluate high my opinion Solutions for case study Boring questions Not expressing themselves The atmosphere in the interview Solution Hiring partner design question for interview Refer to question others company's, on the internet Teamwork CONCLUSION CONTRIBUTIONS Solution for recruitment source Solution for recruitment channels Solution for recruitment process (split stage 4 to 2 small step) Communication/ Listening skill Time management skill Document management skill Ability to learn Experience Student : Nguyen Thi Dung – Class: CNTH-DAA8