Luận án Một số yếu tố ảnh hưởng đến lòng trung thành đối với thương hiệu ngân hàng của khách hàng cá nhân gửi tiền tiết kiệm
5.5.1. Những hạn chế Thứ nhất: Mẫu nghiên cứu của tác giả tập trung tại thành phố Hà Nội. Mặc dù tác giả đã có những lập luận và bằng chứng chứng minh sự đại diện của khu vực nội thành Hà Nội so với thị trường Việt Nam. Kết quả nghiên cứu có thể đúng với các thành phố lớn và đông dân cư cũng như mật độ điểm giao dịch của ngân hàng đông như Hà Nội, tuy nhiên có thể chưa đúng với nhiều địa phương khác, đặc biệt là các địa phương vùng xa. Thứ hai: Mặc dù luận án đã có gắng cụ thể hóa trong hành văn và diễn đạt thang đo để đối tượng khảo sát là KHCN có thể hiểu được nội dung của thang đo, tuy nhiên trên thực tế có sự khác biệt về trình độ, quan điểm của đối tượng trả lời. Đặc biệt là KHCN có sự phân tán rất lớn nên một số ý của bảng hỏi có thể gây khó khăn hoặc hiểu nhầm cho một số đối tượng. Điều này ít nhiều ảnh hưởng đến độ chính xác của kết quả trả lời. Thứ ba: Về phương diện lý thuyết, có nhiều mô hình và nhiều trường phái nghiên cứu về lòng trung thành, lòng trung thành hành vi và lòng trung thành thái độ . Tuy nhiên, luận án chưa thể nghiên cứu chi tiết và đầy đủ tất cả các mô hình và trường phái đó. Thứ tư: Trên thực tế có các nhân tố khác có thể ảnh hưởng đến lòng trung thành của khách hàng đối với thương hiệu như: đặc thù vùng miền, văn hóa, thói quen chưa được xem xét chi tiết trong nghiên cứu này. 5.5.2. Hướng nghiên cứu tiếp theo Nghiên cứu này tiến hành đối với nhóm KHCN gửi tiền tiết kiệm. Tuy nhiên, theo quan điểm hiện đại và thực tế tại các NHTM, đối tượng hộ gia đình và doanh nghiệp siêu vi mô (quy mô ít hơn 10 người) cũng được xếp vào phân khúc khách hàng cá nhân do có nhiều điểm tương đồng trong quá trình ra quyết định, do đó đây có thể là hướng nghiên cứu mở rộng cho đề tài. Đối tượng KHCN ngoài sử dụng tiền tiết kiệm, còn sử dụng nhiều SPDV khác như tiền vay, chuyển tiền, bảo hiểm ngân hàng, bảo lãnh, internet banking.do đó, có thể nghiên cứu lòng trung thành của các đối tượng này đối với ngân hàng. Đặc biệt là nghiên cứu đối tượng gửi tiền tiết kiệm online để so sánh với lòng trung thành của đối tượng gửi tiền tiết kiệm tại quầy cũng là một hướng nghiên cứu hấp dẫn nhất là trong thực tế dịch vụ internet banking đang rất phát triển và được ưa chuộng
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CLPV2 7.29 1.803 .643 .688
CLPV3 7.60 1.709 .613 .733
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 2.111 70.381 70.381 2.111 70.381 70.381
2 .520 17.341 87.722
3 .368 12.278 100.000
Component Matrixa
Component
1
CLPV1 .814
CLPV2 .874
CLPV3 .827
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
165
3.2.3. Khả năng đáp ứng
Reliability Statistics
Cronbach’s Alpha N of Items
.789 4
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
CLDU1 10.57 4.518 .576 .750
CLDU2 10.49 4.090 .663 .706
CLDU3 10.73 4.200 .639 .718
CLDU4 10.95 3.782 .547 .778
Total Variance Explained
Compone
nt
Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 2.493 62.331 62.331 2.493 62.331 62.331
2 .605 15.127 77.459
3 .494 12.350 89.809
4 .408 10.191 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
CLDU1 .769
CLDU2 .831
CLDU3 .818
CLDU4 .737
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
166
3.2.4. Sự đồng cảm
Reliability Statistics
Cronbach’s Alpha N of Items
.803 4
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
CLDC1 10.82 3.726 .542 .801
CLDC2 10.66 3.855 .689 .721
CLDC3 10.72 3.984 .631 .748
CLDC4 10.49 4.060 .633 .748
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 2.553 63.827 63.827 2.553 63.827 63.827
2 .624 15.593 79.419
3 .480 12.007 91.426
4 .343 8.574 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
CLDC1 .728
CLDC2 .844
CLDC3 .814
CLDC4 .804
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
167
3.2.5. Độ tin cậy
Reliability Statistics
Cronbach’s Alpha N of Items
.890 4
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
CLTC1 11.38 4.718 .748 .862
CLTC2 11.28 4.673 .734 .867
CLTC3 11.28 4.592 .781 .849
CLTC4 11.08 4.562 .766 .855
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 3.006 75.144 75.144 3.006 75.144 75.144
2 .386 9.638 84.782
3 .330 8.241 93.023
4 .279 6.977 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
CLTC1 .861
CLTC2 .851
CLTC3 .883
CLTC4 .873
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
3.2.6. Chất lượng tổng thể
Reliability Statistics
Cronbach’s Alpha N of Items
.897 3
168
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
CLT1 7.080 2.426 .751 .892
CLT2 7.115 2.313 .781 .881
CLT3 7.105 2.416 .763 .882
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 2.494 83.117 83.117 2.494 83.117 83.117
2 .360 11.995 95.112
3 .147 4.888 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
CLT1 .887
CLT2 .952
CLT3 .894
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
3.3. Đánh giá sơ bộ thang đo Sự hài lòng
Reliability Statistics
Cronbach’s Alpha N of Items
.820 5
169
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
SHL1 15.40 5.235 .621 .782
SHL2 15.42 5.059 .651 .773
SHL3 15.63 4.798 .691 .759
SHL4 15.75 5.083 .589 .791
SHL5 15.67 5.398 .512 .813
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 2.919 58.372 58.372 2.919 58.372 58.372
2 .804 16.075 74.447
3 .545 10.892 85.339
4 .440 8.794 94.133
5 .293 5.867 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
SHL1 .775
SHL2 .802
SHL3 .819
SHL4 .745
SHL5 .670
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
170
3.4. Đánh giá sơ bộ thang đo Chi phí chuyển đổi
Reliability Statistics
Cronbach’s Alpha N of Items
.898 5
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
CP1 13.24 10.515 .686 .889
CP2 13.28 11.049 .644 .897
CP3 13.27 9.691 .744 .878
CP4 13.33 9.807 .839 .856
CP5 13.33 9.807 .839 .856
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 3.574 71.476 71.476 3.574 71.476 71.476
2 .688 13.769 85.245
3 .453 9.064 94.309
4 .285 5.691 100.000
5 2.570E-016 5.140E-015 100.000
Extraction Method: Principal Component Analysis
Component Matrixa
Component
1
CP1 .795
CP2 .752
CP3 .838
CP4 .915
CP5 .915
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
171
3.5. Đánh giá sơ bộ thang đo Cam kết từ mối quan hệ
3.5.1. Kết quả đánh giá lần 1
Reliability Statistics
Cronbach’s Alpha N of Items
.768 7
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
MQH1 15.28 9.267 .268 .878
MQH2 15.17 9.134 .723 .724
MQH3 15.24 8.879 .258 .869
MQH4 14.96 9.295 .578 .763
MQH5 15.78 9.216 .594 .744
MQH6 15.47 9.183 .626 .635
MQH7 15.32 9.309 .588 .708
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 3.862 56.120 56.120 3.862 56.120 56.120
2 .528 11.783 72.278
3 .561 10.356 77.202
4 .371 4.210 84.128
5 .348 3.230 97.352
4 .318 2.956 96.044
5 .205 2.120 100.000
Extraction Method: Principal Component Analysis
172
Component Matrixa
Component
1
MQH1 .338
MQH2 .788
MQH3 .563
MQH4 .828
MQH5 .820
MQH6 .805
MQH7 .852
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
3.5.2. Kết quả đánh giá lần 2
Reliability Statistics
Cronbach’s Alpha N of Items
.867 5
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
MQH2 12.55 7.345 .784 .815
MQH4 12.58 7.230 .807 .814
MQH5 12.27 8.801 .507 .861
MQH6 12.47 7.909 .676 .843
MQH7 12.68 7.929 .678 .843
173
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 3.287 65.740 65.740 3.287 65.740 65.740
2 .633 12.659 78.399
3 .585 11.694 90.093
4 .298 5.950 96.044
5 .198 3.956 100.000
Extraction Method: Principal Component Analysis
Component Matrixa
Component
1
MQH2 .820
MQH4 .889
MQH5 .684
MQH6 .807
MQH7 .840
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
174
3.6. Đánh giá sơ bộ thang đo Uy tín thương hiệu
Reliability Statistics
Cronbach’s Alpha N of Items
.887 6
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
UT1 17.97 10.683 .679 .871
UT2 18.15 10.403 .713 .866
UT3 18.10 10.476 .744 .861
UT4 18.13 10.864 .669 .873
UT5 18.08 10.375 .683 .871
UT6 17.92 10.621 .727 .864
Extraction Method: Principal Component Analysis
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 3.817 63.624 63.624 3.817 63.624 63.624
2 .646 10.759 74.383
3 .518 8.626 83.009
4 .401 6.680 89.689
5 .353 5.883 95.572
6 .266 4.428 100.000
Component Matrixa
Component
1
UT1 .761
UT2 .794
UT3 .832
UT4 .782
UT5 .784
UT6 .830
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
175
3.7. Đánh giá sơ bộ thang đo trách nhiệm xã hội
Reliability Statistics
Cronbach’s Alpha N of Items
.868 8
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Cronbach’s Alpha
if Item Deleted
TNXH1 23.26 22.419 .506 .863
TNXH2 23.02 22.048 .465 .866
TNXH3 23.22 23.235 .363 .858
TNXH4 23.31 19.384 .787 .832
TNXH5 23.27 19.677 .789 .832
TNXH6 23.18 20.542 .731 .840
TNXH7 23.19 20.003 .723 .840
TNXH8 23.15 20.897 .613 .853
Total Variance Explained
Componen
t
Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of Variance
Cumulative
% Total
% of
Variance
Cumulative
%
1 4.491 56.143 56.143 4.491 56.143 56.143
2 .899 11.240 67.382
3 .682 8.527 75.909
4 .611 7.643 83.551
5 .412 5.148 88.700
6 .374 4.671 93.371
7 .294 3.675 97.046
8 .236 2.954 100.000
Extraction Method: Principal Component Analysis.
176
Component Matrixa
Component
1
TNXH1 .663
TNXH2 .641
TNXH3 .529
TNXH4 .852
TNXH5 .854
TNXH6 .831
TNXH7 .769
TNXH8 .790
Extraction Method: Principal Component Analysis.a
a. 1 components extracted.
177
PHỤ LỤC 04
KIỂM ĐỊNH MÔ HÌNH VÀ CÁC GIẢ THUYẾT NGHIÊN CỨU
4.1. Ma trận nhân tố xoay các biến quan sát
Biến quan
sát
Thành phần
1 2 3 4 5 6 7 8
LTT1 0,786
LTT2 0,658
LTT3 0,757
LTT4 0,757
LTT5 0,741
LTT6 0,619
LTT7 0,517
LTT8 0,890
LTT9 0,889
LTT10 0,636
CLTT1 0,718
CLTT2 0,760
CLTT3 0,613
SHL1 0,791
SHL2 0,815
SHL3 0,819
SHL4 0,736
SHL5 0,550
CP1 0,667
CP2 0,729
CP3 0,816
CP4 0,793
CP5 0,583
MQH2 0,710
MQH4 0,838
MQH5 0,590
MQH6 0,719
MQH7 0,782
UT1 0,790
178
UT2 0,553
UT3 0,740
UT4 0,548
UT5 0,629
UT6 0,793
TNXH1 0,648
TNXH2 0,616
TNXH4 0,857
TNXH5 0,853
TNXH6 0,845
TNXH7 0,757
TNXH8 0,812
4.2. Kết quả phân tích CFA
4.2.1. Kết quả phân tích CFA thang đo lòng trung thành thương hiệu
Bảng trọng số chưa chuẩn hóa CFA khái niệm hình ảnh thương hiệu
Estimate S.E. C.R. P Label
LTT6 <--- TTHV 1.000
LTT7 <--- TTHV .929 .080 11.623 ***
LTT8 <--- TTHV 1.728 .092 18.712 ***
LTT9 <--- TTHV 1.730 .092 18.710 ***
LTT10 <--- TTHV 1.110 .078 14.234 ***
LTT1 <--- TTTD 1.000
LTT2 <--- TTTD .865 .053 16.347 ***
LTT3 <--- TTTD 1.129 .058 19.361 ***
LTT4 <--- TTTD 1.105 .056 19.738 ***
LTT5 <--- TTTD .985 .057 17.341 ***
179
Hệ số tương quan giữa các khái niệm thành phần
Estimate S.E. C.R. P Label
TTHV TTTD .145 .017 8.362 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 21 144.092 34 .000 4.238
Saturated model 55 .000 0
Independence model 10 6481.010 45 .000 144.022
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .092 .913 .904 .939
Saturated model .000 1.000
Independence model .323 .308 .155 .252
Baseline Comparisons
Model NFI Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .936 .915 .941 .921 .941
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .037 .125 .149 .000
Independence model .488 .478 .498 .000
180
4.2.2. Kết quả phân tích CFA thang đo sự hài lòng
Bảng trọng số chưa chuẩn hóa CFA khái niệm sự hài lòng
Estimate S.E. C.R. P Label
SHL1 <--- SHL 1.000
SHL2 <--- SHL 1.159 .068 16.941 ***
SHL3 <--- SHL 1.092 .068 16.170 ***
SHL4 <--- SHL .938 .065 14.376 ***
SHL5 <--- SHL .730 .068 10.798 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 10 21.677 5 .000 4.335
Saturated model 15 .000 0
Independence model 5 961.044 10 .000 96.104
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .015 .955 .935 .328
Saturated model .000 1.000
Independence model .214 .530 .295 .353
Baseline Comparisons
Model NFI Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .957 .955 .963 .965 .942
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .064 .044 .108 .087
Independence model .398 .377 .419 .000
181
4.2.3. Kết quả phân tích CFA thang đo uy tín thương hiệu
Bảng trọng số chưa chuẩn hóa CFA khái niệm uy tín thương hiệu
Estimate S.E. C.R. P Label
UT1 <--- UTTH 1.000
UT2 <--- UTTH 1.075 .064 16.714 ***
UT3 <--- UTTH 1.116 .062 18.091 ***
UT4 <--- UTTH 1.051 .063 16.708 ***
UT5 <--- UTTH 1.076 .065 16.501 ***
UT6 <--- UTTH 1.071 .060 17.977 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 18 31.059 9 .000 3.451
Saturated model 27 .000 0
Independence model 6 1825.737 21 .000 86.940
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .036 .921 .905 .388
Saturated model .000 1.000
Independence model .524 .637 .375 .405
Baseline Comparisons
Model NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .934 .845 .938 .955 .938
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
182
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .074 .122 .167 .000
Independence model .378 .363 .393 .000
4.2.4. Kết quả phân tích CFA thang đo chi phí chuyển dổi
Bảng trọng số chưa chuẩn hóa CFA khái niệm chi phí chuyển đổi
Estimate S.E. C.R. P Label
CP1 <--- CPCĐ 1.000
CP2 <--- CPCĐ 1.421 .115 12.341 ***
CP3 <--- CPCĐ 1.961 .151 12.961 ***
CP4 <--- CPCĐ 1.460 .122 11.940 ***
CP5 <--- CPCĐ .820 .113 7.264 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 15 22.131 5 .000 4.426
Saturated model 20 .000 0
Independence model 5 935.164 15 .000 62.344
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .692 .927 .934 .588
Saturated model .000 1.000
Independence model .498 .560 .471 .432
Baseline Comparisons
Model
NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2
CFI
Default model .976 .929 .982 .944 .981
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
183
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .075 .045 .109 .080
Independence model .319 .302 .337 .000
4.2.5. Kết quả phân tích CFA thang đo cam kết từ mối quan hệ
Bảng trọng số chưa chuẩn hóa CFA khái niệm cam kết từ mối quan hệ
Estimate S.E. C.R. P Label
MQH1 <--- MQH 1.000
MQH2 <--- MQH 1.461 .087 16.700 ***
MQH3 <--- MQH .932 .074 12.653 ***
MQH4 <--- MQH 1.300 .083 15.703 ***
MQH5 <--- MQH 1.509 .090 16.761 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 15 16.315 5 .000 3.263
Saturated model 20 .000 0
Independence model 5 1373.727 15 .000 91.582
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .552 .939 .916 .792
Saturated model .000 1.000
Independence model .668 .807 .626 .513
184
Baseline Comparisons
Model
NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2
CFI
Default model .923 .768 .926 .941 .925
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .053 .154 .215 .000
Independence model .388 .371 .405 .000
4.2.6. Kết quả phân tích CFA thang đo trách nhiệm xã hội
Bảng trọng số chưa chuẩn hóa CFA khái niệm trách nhiệm xã hội
Estimate S.E. C.R. P Label
TNXH1 <--- TNXH 1.000
TNXH2 <--- TNXH .929 .080 11.634 ***
TNXH3 <--- TNXH .751 .072 10.481 ***
TNXH4 <--- TNXH 1.504 .093 16.161 ***
TNXH5 <--- TNXH 1.422 .088 16.180 ***
TNXH6 <--- TNXH 1.293 .083 15.649 ***
TNXH7 <--- TNXH 1.285 .088 14.583 ***
TNXH8 <--- TNXH 1.252 .083 14.999 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 24 20 .000 4.567
Saturated model 44 .000 91.3400
Independence model 8 2365.083 36 .000 65.697
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .065 .936 .917 .627
Saturated model .000 1.000
Independence model .622 .678 .413 .569
185
Baseline Comparisons
Model NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .936 .885 .944 .968 .944
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .062 .089 .120 .000
Independence model .328 .317 .339 .000
4.2.7. Kết quả phân tích CFA thang đo chất lượng dịch vụ tổng thể
Bảng trọng số chưa chuẩn hóa CFA khái niệm chất lượng dịch vụ tổng thể
Estimate S.E. C.R. P Label
CLTT1 <--- CLT 1.000
CLTT2 <--- CLT .956 .074 12.954 ***
CLTT3 <--- CLT 1.636 .151 10.864 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 9 9.873 3 .000 3.261
Saturated model 9 .000 0
Independence model 3 534.822 6 .000 89.137
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .096 .923 .947 .926
Saturated model .000 1.000
Independence model .333 .328 .255 .2527
186
Baseline Comparisons
Model NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .936 .868 .926 .934 .915
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Independence model .068 .556 .710 .000
4.2.8. Kết quả phân tích CFA tương quan tổng thể
Bảng trọng số chưa chuẩn hóa CFA
Estimate S.E. C.R. P Label
TNXH1 <--- TNXH 1.000
TNXH2 <--- TNXH .939 .082 11.387 ***
TNXH4 <--- TNXH 1.518 .097 15.668 ***
TNXH5 <--- TNXH 1.434 .091 15.697 ***
TNXH6 <--- TNXH 1.322 .086 15.338 ***
TNXH7 <--- TNXH 1.300 .091 14.235 ***
TNXH8 <--- TNXH 1.287 .087 14.783 ***
LTT1 <--- TTTĐ 1.000
LTT2 <--- TTTĐ .886 .054 16.551 ***
LTT3 <--- TTTĐ 1.147 .059 19.419 ***
LTT4 <--- TTTĐ 1.108 .057 19.541 ***
LTT5 <--- TTTĐ .997 .058 17.337 ***
MQH1 <--- MQH 1.000
MQH2 <--- MQH 1.161 .048 23.931 ***
MQH3 <--- MQH .704 .047 14.840 ***
MQH4 <--- MQH .932 .049 19.001 ***
MQH5 <--- MQH 1.060 .051 20.781 ***
UT1 <--- UTTH 1.000
UT2 <--- UTTH 1.057 .056 18.948 ***
UT3 <--- UTTH 1.028 .054 18.907 ***
UT4 <--- UTTH 1.081 .056 19.462 ***
UT5 <--- UTTH .975 .057 17.095 ***
UT6 <--- UTTH 1.019 .052 19.425 ***
187
Estimate S.E. C.R. P Label
LTT6 <--- TTHV 1.000
LTT7 <--- TTHV .929 .080 11.624 ***
LTT8 <--- TTHV 1.728 .092 18.713 ***
LTT9 <--- TTHV 1.730 .092 18.711 ***
LTT10 <--- TTHV 1.110 .078 14.235 ***
CP1 <--- CPCĐ 1.000
CP2 <--- CPCĐ 1.120 .076 14.815 ***
CP3 <--- CPCĐ 1.455 .090 16.160 ***
CP4 <--- CPCĐ 1.274 .084 15.234 ***
CP5 <--- CPCĐ 1.046 .087 12.013 ***
SHL1 <--- SHL 1.000
SHL2 <--- SHL 1.146 .064 17.992 ***
SHL3 <--- SHL 1.087 .064 17.087 ***
SHL4 <--- SHL .990 .060 16.602 ***
SHL5 <--- SHL 1.182 .059 19.862 ***
CLTT1 <--- CLT 1.000
CLTT2 <--- CLT 1.038 .025 41.421 ***
CLTT3 <--- CLT .874 .033 26.719 ***
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 151 1658.959 751 .000 2.209
Saturated model 902 .000 0
Independence model 41 20648.406 861 .000 23.982
RMR, GFI
Model RMR GFI AGFI PGFI
Default model .086 .883 .849 .876
Saturated model .000 1.000
Independence model .333 .328 .255 .2527
Baseline Comparisons
Model NFI Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .811 .783 .841 .892 .840
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .054 .081 .086 .000
Independence model .195 .193 .198 .000
188
4.3. Kiểm định mô hình nghiên cứu
Regression Weights: (Group number 1 - Default model)
Estimate S.E. C.R. P Label
SHL <--- TNXH .250 .028 9.168 ***
SHL <--- UTTH .410 .088 5.168 ***
SHL <--- CLT .570 .116 4.487 ***
LTT <--- SHL .620 .788 10.135 ***
TTTĐ <--- LTT .519 .050 10.420 ***
TTHV <--- LTT 1.000
TNXH1 <--- TNXH 1.000
TNXH2 <--- TNXH 1.040 .095 10.972 ***
TNXH4 <--- TNXH 1.685 .115 14.668 ***
TNXH5 <--- TNXH 1.589 .108 14.684 ***
TNXH6 <--- TNXH 1.464 .102 14.389 ***
TNXH7 <--- TNXH 1.440 .107 13.462 ***
TNXH8 <--- TNXH 1.424 .102 13.919 ***
LTT1 <--- TTTĐ 1.000
LTT2 <--- TTTĐ .865 .047 18.391 ***
LTT3 <--- TTTĐ 1.130 .052 21.880 ***
LTT4 <--- TTTĐ 1.107 .050 22.336 ***
LTT5 <--- TTTĐ .987 .050 19.563 ***
UT1 <--- UTTH 1.000
UT2 <--- UTTH 1.252 .081 15.437 ***
UT3 <--- UTTH 1.305 .079 16.556 ***
UT4 <--- UTTH 1.232 .079 15.503 ***
UT5 <--- UTTH 1.257 .082 15.302 ***
UT6 <--- UTTH 1.250 .076 16.450 ***
LTT6 <--- TTHV 1.000
LTT7 <--- TTHV .728 .043 17.037 ***
LTT8 <--- TTHV 1.354 .039 34.615 ***
LTT9 <--- TTHV 1.356 .039 34.604 ***
LTT10 <--- TTHV .870 .039 22.205 ***
SHL1 <--- SHL 1.000
SHL2 <--- SHL .958 .034 28.255 ***
SHL3 <--- SHL .899 .035 25.986 ***
SHL4 <--- SHL .791 .035 22.891 ***
SHL5 <--- SHL .696 .037 18.794 ***
CLTT1 <--- CLT 1.000
CLTT2 <--- CLT 1.227 .035 35.243 ***
CLTT3 <--- CLT .957 .040 24.223 ***
189
Model Fit Summary
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 95 1288.224 432 .000 2.982
Saturated model 527 .000 0
Independence model 31 15109.581 496 .000 30.463
Baseline Comparisons
Model NFI Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .903 .912 .806 .908 .916
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .068 .101 .108 .000
Independence model .221 .218 .224 .000
190
4.4.Phân tích cấu trúc đa nhóm
4.4.1. Giới tính nam
Regression Weights: (Group number 1 - Default model)
Estimate S.E. C.R. P Label
SHL <--- TNXH .180 .021 3.121 ***
SHL <--- UTTH .440 .048 6.023 ***
SHL <--- CLT .320 .037 5.462 ***
LTT <--- SHL .480 .052 8.184 ***
TTTĐ <--- LTT .496 .058 8.620 ***
TTHV <--- LTT .810 .083 10.965
TNXH1 <--- TNXH 1.000
TNXH2 <--- TNXH .992 .089 11.158 ***
TNXH4 <--- TNXH 1.609 .106 15.114 ***
TNXH5 <--- TNXH 1.516 .100 15.126 ***
TNXH6 <--- TNXH 1.397 .094 14.800 ***
TNXH7 <--- TNXH 1.373 .100 13.792 ***
TNXH8 <--- TNXH 1.358 .095 14.290 ***
LTT1 <--- TTTĐ 1.000
LTT2 <--- TTTĐ .865 .049 17.602 ***
LTT3 <--- TTTĐ 1.130 .054 20.916 ***
LTT4 <--- TTTĐ 1.107 .052 21.345 ***
LTT5 <--- TTTĐ .987 .053 18.718 ***
UT1 <--- UTTH 1.000
UT2 <--- UTTH 1.256 .082 15.402 ***
UT3 <--- UTTH 1.309 .079 16.510 ***
UT4 <--- UTTH 1.236 .080 15.470 ***
UT5 <--- UTTH 1.260 .083 15.265 ***
UT6 <--- UTTH 1.254 .076 16.404 ***
LTT6 <--- TTHV 1.000
LTT7 <--- TTHV .801 .054 14.938 ***
LTT8 <--- TTHV 1.490 .052 28.507 ***
LTT9 <--- TTHV 1.492 .052 28.499 ***
LTT10 <--- TTHV .958 .050 19.185 ***
SHL1 <--- SHL 1.000
SHL2 <--- SHL .903 .031 29.485 ***
SHL3 <--- SHL .843 .031 26.920 ***
SHL4 <--- SHL .739 .031 23.559 ***
SHL5 <--- SHL .644 .034 19.077 ***
CLTT1 <--- CLT 1.000
CLTT2 <--- CLT 1.252 .036 34.725 ***
CLTT3 <--- CLT .970 .040 23.990 ***
191
Standardized Regression Weights: (Group number 1 - Default model)
Estimate
SHL <--- TNXH .102
SHL <--- UTTH .224
SHL <--- CLT .473
LTT <--- SHL .558
TTTĐ <--- LTT .632
TTHV <--- LTT .888
TNXH1 <--- TNXH .580
TNXH2 <--- TNXH .542
TNXH4 <--- TNXH .844
TNXH5 <--- TNXH .849
TNXH6 <--- TNXH .820
TNXH7 <--- TNXH .734
TNXH8 <--- TNXH .775
LTT1 <--- TTTĐ .769
LTT2 <--- TTTĐ .710
LTT3 <--- TTTĐ .827
LTT4 <--- TTTĐ .843
LTT5 <--- TTTĐ .749
UT1 <--- UTTH .641
UT2 <--- UTTH .734
UT3 <--- UTTH .802
UT4 <--- UTTH .738
UT5 <--- UTTH .726
UT6 <--- UTTH .795
LTT6 <--- TTHV .721
LTT7 <--- TTHV .582
LTT8 <--- TTHV 1.000
LTT9 <--- TTHV 1.000
LTT10 <--- TTHV .727
SHL1 <--- SHL .881
SHL2 <--- SHL .865
SHL3 <--- SHL .824
SHL4 <--- SHL .765
SHL5 <--- SHL .669
CLTT1 <--- CLT .855
CLTT2 <--- CLT 1.015
CLTT3 <--- CLT .758
192
Variances: (Group number 1 - Default model)
Estimate S.E. C.R. P Label
TNXH .271 .036 7.542 ***
UTTH .219 .025 8.647 ***
CLT .433 .033 13.049 ***
e96 .605 .045 13.343 ***
e99 .430 .071 6.085 ***
e98 .232 .027 8.651 ***
e97 .110 .041 2.666 .008
e1 .536 .033 16.437 ***
e2 .643 .039 16.597 ***
e3 .284 .022 12.979 ***
e4 .241 .019 12.751 ***
e5 .258 .019 13.588 ***
e6 .436 .029 15.024 ***
e7 .332 .023 14.480 ***
e8 .267 .019 14.429 ***
e9 .284 .019 15.307 ***
e10 .228 .018 12.943 ***
e11 .193 .016 12.363 ***
e12 .293 .020 14.764 ***
e18 .313 .020 15.772 ***
e19 .295 .020 14.679 ***
e20 .208 .016 13.211 ***
e21 .279 .019 14.614 ***
e22 .312 .021 14.803 ***
e23 .200 .015 13.401 ***
e24 .481 .028 17.329 ***
e25 .651 .038 17.332 ***
e26 .001 .001 .567 .571
e27 .001 .001 1.126 .260
e28 .426 .025 17.328 ***
e34 .244 .020 11.980 ***
e35 .232 .018 12.691 ***
e36 .283 .020 14.040 ***
e37 .327 .022 15.167 ***
e38 .433 .027 16.101 ***
e39 .160 .012 13.527 ***
e40 -.020 .012 -1.685 .092
e41 .302 .019 16.170 ***
193
Total Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .440 .180 .660 .000 .000 .000 .000
LTT .211 .086 .317 .480 .000 .000 .000
TTHV .171 .070 .257 .389 .810 .000 .000
TTTĐ .105 .043 .157 .238 .496 .000 .000
CLTT3 .000 .000 .970 .000 .000 .000 .000
CLTT2 .000 .000 1.252 .000 .000 .000 .000
CLTT1 .000 .000 1.000 .000 .000 .000 .000
SHL5 .284 .116 .425 .644 .000 .000 .000
SHL4 .325 .133 .488 .739 .000 .000 .000
SHL3 .371 .152 .556 .843 .000 .000 .000
SHL2 .397 .163 .596 .903 .000 .000 .000
SHL1 .440 .180 .660 1.000 .000 .000 .000
LTT10 .164 .067 .246 .372 .776 .958 .000
LTT9 .255 .104 .383 .580 1.209 1.492 .000
LTT8 .255 .104 .382 .579 1.207 1.490 .000
LTT7 .137 .056 .206 .311 .649 .801 .000
LTT6 .171 .070 .257 .389 .810 1.000 .000
UT6 1.254 .000 .000 .000 .000 .000 .000
UT5 1.260 .000 .000 .000 .000 .000 .000
UT4 1.236 .000 .000 .000 .000 .000 .000
UT3 1.309 .000 .000 .000 .000 .000 .000
UT2 1.256 .000 .000 .000 .000 .000 .000
UT1 1.000 .000 .000 .000 .000 .000 .000
LTT5 .103 .042 .155 .235 .490 .000 .987
LTT4 .116 .047 .174 .264 .550 .000 1.107
LTT3 .118 .048 .178 .269 .561 .000 1.130
LTT2 .091 .037 .136 .206 .430 .000 .865
LTT1 .105 .043 .157 .238 .496 .000 1.000
TNXH8 .000 1.358 .000 .000 .000 .000 .000
TNXH7 .000 1.373 .000 .000 .000 .000 .000
TNXH6 .000 1.397 .000 .000 .000 .000 .000
TNXH5 .000 1.516 .000 .000 .000 .000 .000
TNXH4 .000 1.609 .000 .000 .000 .000 .000
TNXH2 .000 .992 .000 .000 .000 .000 .000
TNXH1 .000 1.000 .000 .000 .000 .000 .000
194
Standardized Total Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .224 .102 .473 .000 .000 .000 .000
LTT .125 .057 .264 .558 .000 .000 .000
TTHV .111 .051 .234 .496 .888 .000 .000
TTTĐ .079 .036 .167 .353 .632 .000 .000
CLTT3 .000 .000 .758 .000 .000 .000 .000
CLTT2 .000 .000 1.015 .000 .000 .000 .000
CLTT1 .000 .000 .855 .000 .000 .000 .000
SHL5 .150 .068 .316 .669 .000 .000 .000
SHL4 .171 .078 .362 .765 .000 .000 .000
SHL3 .184 .084 .390 .824 .000 .000 .000
SHL2 .194 .088 .409 .865 .000 .000 .000
SHL1 .197 .090 .416 .881 .000 .000 .000
LTT10 .081 .037 .170 .360 .645 .727 .000
LTT9 .111 .051 .234 .496 .888 1.000 .000
LTT8 .111 .051 .234 .496 .888 1.000 .000
LTT7 .065 .029 .136 .288 .517 .582 .000
LTT6 .080 .036 .169 .357 .640 .721 .000
UT6 .795 .000 .000 .000 .000 .000 .000
UT5 .726 .000 .000 .000 .000 .000 .000
UT4 .738 .000 .000 .000 .000 .000 .000
UT3 .802 .000 .000 .000 .000 .000 .000
UT2 .734 .000 .000 .000 .000 .000 .000
UT1 .641 .000 .000 .000 .000 .000 .000
LTT5 .059 .027 .125 .264 .474 .000 .749
LTT4 .067 .030 .141 .297 .533 .000 .843
LTT3 .065 .030 .138 .292 .523 .000 .827
LTT2 .056 .026 .118 .250 .448 .000 .710
LTT1 .061 .028 .128 .271 .486 .000 .769
TNXH8 .000 .775 .000 .000 .000 .000 .000
TNXH7 .000 .734 .000 .000 .000 .000 .000
TNXH6 .000 .820 .000 .000 .000 .000 .000
TNXH5 .000 .849 .000 .000 .000 .000 .000
TNXH4 .000 .844 .000 .000 .000 .000 .000
TNXH2 .000 .542 .000 .000 .000 .000 .000
TNXH1 .000 .580 .000 .000 .000 .000 .000
195
Direct Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .440 .180 .660 .000 .000 .000 .000
LTT .000 .000 .000 .480 .000 .000 .000
TTHV .000 .000 .000 .000 .810 .000 .000
TTTĐ .000 .000 .000 .000 .496 .000 .000
CLTT3 .000 .000 .970 .000 .000 .000 .000
CLTT2 .000 .000 1.252 .000 .000 .000 .000
CLTT1 .000 .000 1.000 .000 .000 .000 .000
SHL5 .000 .000 .000 .644 .000 .000 .000
SHL4 .000 .000 .000 .739 .000 .000 .000
SHL3 .000 .000 .000 .843 .000 .000 .000
SHL2 .000 .000 .000 .903 .000 .000 .000
SHL1 .000 .000 .000 1.000 .000 .000 .000
LTT10 .000 .000 .000 .000 .000 .958 .000
LTT9 .000 .000 .000 .000 .000 1.492 .000
LTT8 .000 .000 .000 .000 .000 1.490 .000
LTT7 .000 .000 .000 .000 .000 .801 .000
LTT6 .000 .000 .000 .000 .000 1.000 .000
UT6 1.254 .000 .000 .000 .000 .000 .000
UT5 1.260 .000 .000 .000 .000 .000 .000
UT4 1.236 .000 .000 .000 .000 .000 .000
UT3 1.309 .000 .000 .000 .000 .000 .000
UT2 1.256 .000 .000 .000 .000 .000 .000
UT1 1.000 .000 .000 .000 .000 .000 .000
LTT5 .000 .000 .000 .000 .000 .000 .987
LTT4 .000 .000 .000 .000 .000 .000 1.107
LTT3 .000 .000 .000 .000 .000 .000 1.130
LTT2 .000 .000 .000 .000 .000 .000 .865
LTT1 .000 .000 .000 .000 .000 .000 1.000
TNXH8 .000 1.358 .000 .000 .000 .000 .000
TNXH7 .000 1.373 .000 .000 .000 .000 .000
TNXH6 .000 1.397 .000 .000 .000 .000 .000
TNXH5 .000 1.516 .000 .000 .000 .000 .000
TNXH4 .000 1.609 .000 .000 .000 .000 .000
TNXH2 .000 .992 .000 .000 .000 .000 .000
TNXH1 .000 1.000 .000 .000 .000 .000 .000
196
Standardized Direct Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .224 .102 .473 .000 .000 .000 .000
LTT .000 .000 .000 .558 .000 .000 .000
TTHV .000 .000 .000 .000 .888 .000 .000
TTTĐ .000 .000 .000 .000 .632 .000 .000
CLTT3 .000 .000 .758 .000 .000 .000 .000
CLTT2 .000 .000 1.015 .000 .000 .000 .000
CLTT1 .000 .000 .855 .000 .000 .000 .000
SHL5 .000 .000 .000 .669 .000 .000 .000
SHL4 .000 .000 .000 .765 .000 .000 .000
SHL3 .000 .000 .000 .824 .000 .000 .000
SHL2 .000 .000 .000 .865 .000 .000 .000
SHL1 .000 .000 .000 .881 .000 .000 .000
LTT10 .000 .000 .000 .000 .000 .727 .000
LTT9 .000 .000 .000 .000 .000 1.000 .000
LTT8 .000 .000 .000 .000 .000 1.000 .000
LTT7 .000 .000 .000 .000 .000 .582 .000
LTT6 .000 .000 .000 .000 .000 .721 .000
UT6 .795 .000 .000 .000 .000 .000 .000
UT5 .726 .000 .000 .000 .000 .000 .000
UT4 .738 .000 .000 .000 .000 .000 .000
UT3 .802 .000 .000 .000 .000 .000 .000
UT2 .734 .000 .000 .000 .000 .000 .000
UT1 .641 .000 .000 .000 .000 .000 .000
LTT5 .000 .000 .000 .000 .000 .000 .749
LTT4 .000 .000 .000 .000 .000 .000 .843
LTT3 .000 .000 .000 .000 .000 .000 .827
LTT2 .000 .000 .000 .000 .000 .000 .710
LTT1 .000 .000 .000 .000 .000 .000 .769
TNXH8 .000 .775 .000 .000 .000 .000 .000
TNXH7 .000 .734 .000 .000 .000 .000 .000
TNXH6 .000 .820 .000 .000 .000 .000 .000
TNXH5 .000 .849 .000 .000 .000 .000 .000
TNXH4 .000 .844 .000 .000 .000 .000 .000
TNXH2 .000 .542 .000 .000 .000 .000 .000
TNXH1 .000 .580 .000 .000 .000 .000 .000
197
Indirect Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .000 .000 .000 .000 .000 .000 .000
LTT .211 .086 .317 .000 .000 .000 .000
TTHV .171 .070 .257 .389 .000 .000 .000
TTTĐ .105 .043 .157 .238 .000 .000 .000
CLTT3 .000 .000 .000 .000 .000 .000 .000
CLTT2 .000 .000 .000 .000 .000 .000 .000
CLTT1 .000 .000 .000 .000 .000 .000 .000
SHL5 .284 .116 .425 .000 .000 .000 .000
SHL4 .325 .133 .488 .000 .000 .000 .000
SHL3 .371 .152 .556 .000 .000 .000 .000
SHL2 .397 .163 .596 .000 .000 .000 .000
SHL1 .440 .180 .660 .000 .000 .000 .000
LTT10 .164 .067 .246 .372 .776 .000 .000
LTT9 .255 .104 .383 .580 1.209 .000 .000
LTT8 .255 .104 .382 .579 1.207 .000 .000
LTT7 .137 .056 .206 .311 .649 .000 .000
LTT6 .171 .070 .257 .389 .810 .000 .000
UT6 .000 .000 .000 .000 .000 .000 .000
UT5 .000 .000 .000 .000 .000 .000 .000
UT4 .000 .000 .000 .000 .000 .000 .000
UT3 .000 .000 .000 .000 .000 .000 .000
UT2 .000 .000 .000 .000 .000 .000 .000
UT1 .000 .000 .000 .000 .000 .000 .000
LTT5 .103 .042 .155 .235 .490 .000 .000
LTT4 .116 .047 .174 .264 .550 .000 .000
LTT3 .118 .048 .178 .269 .561 .000 .000
LTT2 .091 .037 .136 .206 .430 .000 .000
LTT1 .105 .043 .157 .238 .496 .000 .000
TNXH8 .000 .000 .000 .000 .000 .000 .000
TNXH7 .000 .000 .000 .000 .000 .000 .000
TNXH6 .000 .000 .000 .000 .000 .000 .000
TNXH5 .000 .000 .000 .000 .000 .000 .000
TNXH4 .000 .000 .000 .000 .000 .000 .000
TNXH2 .000 .000 .000 .000 .000 .000 .000
TNXH1 .000 .000 .000 .000 .000 .000 .000
198
Standardized Indirect Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .000 .000 .000 .000 .000 .000 .000
LTT .125 .057 .264 .000 .000 .000 .000
TTHV .111 .051 .234 .496 .000 .000 .000
TTTĐ .079 .036 .167 .353 .000 .000 .000
CLTT3 .000 .000 .000 .000 .000 .000 .000
CLTT2 .000 .000 .000 .000 .000 .000 .000
CLTT1 .000 .000 .000 .000 .000 .000 .000
SHL5 .150 .068 .316 .000 .000 .000 .000
SHL4 .171 .078 .362 .000 .000 .000 .000
SHL3 .184 .084 .390 .000 .000 .000 .000
SHL2 .194 .088 .409 .000 .000 .000 .000
SHL1 .197 .090 .416 .000 .000 .000 .000
LTT10 .081 .037 .170 .360 .645 .000 .000
LTT9 .111 .051 .234 .496 .888 .000 .000
LTT8 .111 .051 .234 .496 .888 .000 .000
LTT7 .065 .029 .136 .288 .517 .000 .000
LTT6 .080 .036 .169 .357 .640 .000 .000
UT6 .000 .000 .000 .000 .000 .000 .000
UT5 .000 .000 .000 .000 .000 .000 .000
UT4 .000 .000 .000 .000 .000 .000 .000
UT3 .000 .000 .000 .000 .000 .000 .000
UT2 .000 .000 .000 .000 .000 .000 .000
UT1 .000 .000 .000 .000 .000 .000 .000
LTT5 .059 .027 .125 .264 .474 .000 .000
LTT4 .067 .030 .141 .297 .533 .000 .000
LTT3 .065 .030 .138 .292 .523 .000 .000
LTT2 .056 .026 .118 .250 .448 .000 .000
LTT1 .061 .028 .128 .271 .486 .000 .000
TNXH8 .000 .000 .000 .000 .000 .000 .000
TNXH7 .000 .000 .000 .000 .000 .000 .000
TNXH6 .000 .000 .000 .000 .000 .000 .000
TNXH5 .000 .000 .000 .000 .000 .000 .000
TNXH4 .000 .000 .000 .000 .000 .000 .000
TNXH2 .000 .000 .000 .000 .000 .000 .000
TNXH1 .000 .000 .000 .000 .000 .000 .000
199
Model Fit Summary
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 95 1187.568 437 .000 2.749
Saturated model 527 .000 0
Independence model 31 15109.581 496 .000 30.463
Baseline Comparisons
Model NFI Delta1
RFI
rho1
IFI
Delta2
TLI
rho2 CFI
Default model .926 .914 . 910 . 919 .908
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model . 063 .101 .107 .000
Independence model .221 .218 .224 .000
4.4.2. Nhóm nữ giới
Regression Weights: (Group number 1 - Default model)
Estimate S.E. C.R. P Label
SHL <--- TNXH .330 .031 10.002
***
SHL <--- UTTH .360 .034 10.104
***
SHL <--- CLT .450 .040 10.047
***
LTT <--- SHL .690 .067 10.153
***
TTTĐ <--- LTT .498 .049 10.083 ***
TTHV <--- LTT .980 .097 10.284
***
TNXH1 <--- TNXH 1.000
TNXH2 <--- TNXH 1.119 .105 10.684 ***
TNXH4 <--- TNXH 1.814 .129 14.009 ***
TNXH5 <--- TNXH 1.711 .122 14.030 ***
TNXH6 <--- TNXH 1.578 .115 13.776 ***
TNXH7 <--- TNXH 1.553 .120 12.963 ***
TNXH8 <--- TNXH 1.534 .115 13.362 ***
LTT1 <--- TTTĐ 1.000
LTT2 <--- TTTĐ .865 .047 18.302 ***
LTT3 <--- TTTĐ 1.130 .052 21.771 ***
LTT4 <--- TTTĐ 1.107 .050 22.224 ***
LTT5 <--- TTTĐ .987 .051 19.467 ***
200
Estimate S.E. C.R. P Label
UT1 <--- UTTH 1.000
UT2 <--- UTTH 1.222 .078 15.658 ***
UT3 <--- UTTH 1.274 .076 16.831 ***
UT4 <--- UTTH 1.201 .076 15.714 ***
UT5 <--- UTTH 1.227 .079 15.523 ***
UT6 <--- UTTH 1.221 .073 16.727 ***
LTT6 <--- TTHV 1.000
LTT7 <--- TTHV .720 .042 16.968 ***
LTT8 <--- TTHV 1.339 .039 34.453 ***
LTT9 <--- TTHV 1.342 .039 34.443 ***
LTT10 <--- TTHV .861 .039 22.112 ***
SHL1 <--- SHL 1.000
SHL2 <--- SHL 1.003 .038 26.224 ***
SHL3 <--- SHL .944 .039 24.302 ***
SHL4 <--- SHL .830 .039 21.462 ***
SHL5 <--- SHL .730 .041 17.660 ***
CLTT1 <--- CLT 1.000
CLTT2 <--- CLT 1.187 .033 36.002 ***
CLTT3 <--- CLT .934 .038 24.564 ***
Standardized Regression Weights: (Group number 1 - Default model)
Estimate
SHL <--- TNXH .199
SHL <--- UTTH .226
SHL <--- CLT .406
LTT <--- SHL .629
TTTĐ <--- LTT .651
TTHV <--- LTT .923
TNXH1 <--- TNXH .528
TNXH2 <--- TNXH .541
TNXH4 <--- TNXH .842
TNXH5 <--- TNXH .849
TNXH6 <--- TNXH .820
TNXH7 <--- TNXH .736
TNXH8 <--- TNXH .776
LTT1 <--- TTTĐ .779
LTT2 <--- TTTĐ .722
LTT3 <--- TTTĐ .836
LTT4 <--- TTTĐ .851
LTT5 <--- TTTĐ .760
UT1 <--- UTTH .654
UT2 <--- UTTH .734
UT3 <--- UTTH .802
201
Estimate
UT4 <--- UTTH .737
UT5 <--- UTTH .726
UT6 <--- UTTH .795
LTT6 <--- TTHV .784
LTT7 <--- TTHV .622
LTT8 <--- TTHV 1.000
LTT9 <--- TTHV 1.000
LTT10 <--- TTHV .762
SHL1 <--- SHL .840
SHL2 <--- SHL .844
SHL3 <--- SHL .806
SHL4 <--- SHL .744
SHL5 <--- SHL .649
CLTT1 <--- CLT .871
CLTT2 <--- CLT 1.008
CLTT3 <--- CLT .764
Variances: (Group number 1 - Default model)
Estimate S.E. C.R. P Label
TNXH .213 .030 7.001 ***
UTTH .231 .026 8.831 ***
CLT .476 .036 13.335 ***
e96 .436 .035 12.545 ***
e99 .426 .064 6.629 ***
e98 .238 .026 9.108 ***
e97 .117 .053 2.221 .026
e1 .549 .033 16.645 ***
e2 .644 .039 16.590 ***
e3 .287 .022 12.991 ***
e4 .242 .019 12.719 ***
e5 .257 .019 13.540 ***
e6 .434 .029 14.988 ***
e7 .331 .023 14.447 ***
e8 .267 .018 14.452 ***
e9 .284 .019 15.322 ***
e10 .228 .018 12.979 ***
e11 .193 .016 12.404 ***
e12 .293 .020 14.785 ***
e18 .309 .020 15.671 ***
e19 .296 .020 14.697 ***
e20 .208 .016 13.234 ***
e21 .280 .019 14.647 ***
e22 .311 .021 14.813 ***
202
Estimate S.E. C.R. P Label
e23 .200 .015 13.412 ***
e24 .497 .029 17.327 ***
e25 .651 .038 17.332 ***
e26 .001 .001 .618 .537
e27 .001 .001 1.143 .253
e28 .426 .025 17.328 ***
e34 .245 .019 12.961 ***
e35 .237 .019 12.686 ***
e36 .282 .020 13.884 ***
e37 .325 .022 15.040 ***
e38 .429 .027 15.998 ***
e39 .151 .012 12.755 ***
e40 -.011 .011 -.977 .328
e41 .295 .018 16.060 ***
Total Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .360 .330 .450 .000 .000 .000 .000
LTT .248 .228 .311 .690 .000 .000 .000
TTHV .243 .223 .304 .676 .980 .000 .000
TTTĐ .124 .113 .155 .344 .498 .000 .000
CLTT3 .000 .000 .934 .000 .000 .000 .000
CLTT2 .000 .000 1.187 .000 .000 .000 .000
CLTT1 .000 .000 1.000 .000 .000 .000 .000
SHL5 .263 .241 .329 .730 .000 .000 .000
SHL4 .299 .274 .373 .830 .000 .000 .000
SHL3 .340 .311 .425 .944 .000 .000 .000
SHL2 .361 .331 .451 1.003 .000 .000 .000
SHL1 .360 .330 .450 1.000 .000 .000 .000
LTT10 .210 .192 .262 .582 .844 .861 .000
LTT9 .327 .299 .408 .907 1.315 1.342 .000
LTT8 .326 .299 .408 .906 1.313 1.339 .000
LTT7 .175 .161 .219 .487 .706 .720 .000
LTT6 .243 .223 .304 .676 .980 1.000 .000
UT6 1.221 .000 .000 .000 .000 .000 .000
UT5 1.227 .000 .000 .000 .000 .000 .000
UT4 1.201 .000 .000 .000 .000 .000 .000
UT3 1.274 .000 .000 .000 .000 .000 .000
UT2 1.222 .000 .000 .000 .000 .000 .000
UT1 1.000 .000 .000 .000 .000 .000 .000
LTT5 .122 .112 .153 .339 .492 .000 .987
LTT4 .137 .126 .171 .381 .552 .000 1.107
LTT3 .140 .128 .175 .388 .563 .000 1.130
203
UTTH TNXH CLT SHL LTT TTHV TTTĐ
LTT2 .107 .098 .134 .297 .431 .000 .865
LTT1 .124 .113 .155 .344 .498 .000 1.000
TNXH8 .000 1.534 .000 .000 .000 .000 .000
TNXH7 .000 1.553 .000 .000 .000 .000 .000
TNXH6 .000 1.578 .000 .000 .000 .000 .000
TNXH5 .000 1.711 .000 .000 .000 .000 .000
TNXH4 .000 1.814 .000 .000 .000 .000 .000
TNXH2 .000 1.119 .000 .000 .000 .000 .000
TNXH1 .000 1.000 .000 .000 .000 .000 .000
Standardized Total Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .226 .199 .406 .000 .000 .000 .000
LTT .142 .125 .255 .629 .000 .000 .000
TTHV .131 .115 .235 .581 .923 .000 .000
TTTĐ .093 .081 .166 .410 .651 .000 .000
CLTT3 .000 .000 .764 .000 .000 .000 .000
CLTT2 .000 .000 1.008 .000 .000 .000 .000
CLTT1 .000 .000 .871 .000 .000 .000 .000
SHL5 .147 .129 .263 .649 .000 .000 .000
SHL4 .168 .148 .302 .744 .000 .000 .000
SHL3 .182 .160 .327 .806 .000 .000 .000
SHL2 .191 .168 .342 .844 .000 .000 .000
SHL1 .190 .167 .340 .840 .000 .000 .000
LTT10 .100 .088 .179 .442 .703 .762 .000
LTT9 .131 .115 .235 .580 .923 1.000 .000
LTT8 .131 .115 .235 .580 .923 1.000 .000
LTT7 .082 .072 .147 .361 .575 .622 .000
LTT6 .103 .091 .185 .455 .724 .784 .000
UT6 .795 .000 .000 .000 .000 .000 .000
UT5 .726 .000 .000 .000 .000 .000 .000
UT4 .737 .000 .000 .000 .000 .000 .000
UT3 .802 .000 .000 .000 .000 .000 .000
UT2 .734 .000 .000 .000 .000 .000 .000
UT1 .654 .000 .000 .000 .000 .000 .000
LTT5 .070 .062 .126 .311 .495 .000 .760
LTT4 .079 .069 .141 .348 .554 .000 .851
LTT3 .077 .068 .139 .342 .544 .000 .836
LTT2 .067 .059 .120 .296 .470 .000 .722
LTT1 .072 .063 .129 .319 .507 .000 .779
TNXH8 .000 .776 .000 .000 .000 .000 .000
TNXH7 .000 .736 .000 .000 .000 .000 .000
TNXH6 .000 .820 .000 .000 .000 .000 .000
204
UTTH TNXH CLT SHL LTT TTHV TTTĐ
TNXH5 .000 .849 .000 .000 .000 .000 .000
TNXH4 .000 .842 .000 .000 .000 .000 .000
TNXH2 .000 .541 .000 .000 .000 .000 .000
TNXH1 .000 .528 .000 .000 .000 .000 .000
Direct Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .360 .330 .450 .000 .000 .000 .000
LTT .000 .000 .000 .690 .000 .000 .000
TTHV .000 .000 .000 .000 .980 .000 .000
TTTĐ .000 .000 .000 .000 .498 .000 .000
CLTT3 .000 .000 .934 .000 .000 .000 .000
CLTT2 .000 .000 1.187 .000 .000 .000 .000
CLTT1 .000 .000 1.000 .000 .000 .000 .000
SHL5 .000 .000 .000 .730 .000 .000 .000
SHL4 .000 .000 .000 .830 .000 .000 .000
SHL3 .000 .000 .000 .944 .000 .000 .000
SHL2 .000 .000 .000 1.003 .000 .000 .000
SHL1 .000 .000 .000 1.000 .000 .000 .000
LTT10 .000 .000 .000 .000 .000 .861 .000
LTT9 .000 .000 .000 .000 .000 1.342 .000
LTT8 .000 .000 .000 .000 .000 1.339 .000
LTT7 .000 .000 .000 .000 .000 .720 .000
LTT6 .000 .000 .000 .000 .000 1.000 .000
UT6 1.221 .000 .000 .000 .000 .000 .000
UT5 1.227 .000 .000 .000 .000 .000 .000
UT4 1.201 .000 .000 .000 .000 .000 .000
UT3 1.274 .000 .000 .000 .000 .000 .000
UT2 1.222 .000 .000 .000 .000 .000 .000
UT1 1.000 .000 .000 .000 .000 .000 .000
LTT5 .000 .000 .000 .000 .000 .000 .987
LTT4 .000 .000 .000 .000 .000 .000 1.107
LTT3 .000 .000 .000 .000 .000 .000 1.130
LTT2 .000 .000 .000 .000 .000 .000 .865
LTT1 .000 .000 .000 .000 .000 .000 1.000
TNXH8 .000 1.534 .000 .000 .000 .000 .000
TNXH7 .000 1.553 .000 .000 .000 .000 .000
TNXH6 .000 1.578 .000 .000 .000 .000 .000
TNXH5 .000 1.711 .000 .000 .000 .000 .000
TNXH4 .000 1.814 .000 .000 .000 .000 .000
TNXH2 .000 1.119 .000 .000 .000 .000 .000
TNXH1 .000 1.000 .000 .000 .000 .000 .000
205
Standardized Direct Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .226 .199 .406 .000 .000 .000 .000
LTT .000 .000 .000 .629 .000 .000 .000
TTHV .000 .000 .000 .000 .923 .000 .000
TTTĐ .000 .000 .000 .000 .651 .000 .000
CLTT3 .000 .000 .764 .000 .000 .000 .000
CLTT2 .000 .000 1.008 .000 .000 .000 .000
CLTT1 .000 .000 .871 .000 .000 .000 .000
SHL5 .000 .000 .000 .649 .000 .000 .000
SHL4 .000 .000 .000 .744 .000 .000 .000
SHL3 .000 .000 .000 .806 .000 .000 .000
SHL2 .000 .000 .000 .844 .000 .000 .000
SHL1 .000 .000 .000 .840 .000 .000 .000
LTT10 .000 .000 .000 .000 .000 .762 .000
LTT9 .000 .000 .000 .000 .000 1.000 .000
LTT8 .000 .000 .000 .000 .000 1.000 .000
LTT7 .000 .000 .000 .000 .000 .622 .000
LTT6 .000 .000 .000 .000 .000 .784 .000
UT6 .795 .000 .000 .000 .000 .000 .000
UT5 .726 .000 .000 .000 .000 .000 .000
UT4 .737 .000 .000 .000 .000 .000 .000
UT3 .802 .000 .000 .000 .000 .000 .000
UT2 .734 .000 .000 .000 .000 .000 .000
UT1 .654 .000 .000 .000 .000 .000 .000
LTT5 .000 .000 .000 .000 .000 .000 .760
LTT4 .000 .000 .000 .000 .000 .000 .851
LTT3 .000 .000 .000 .000 .000 .000 .836
LTT2 .000 .000 .000 .000 .000 .000 .722
LTT1 .000 .000 .000 .000 .000 .000 .779
TNXH8 .000 .776 .000 .000 .000 .000 .000
TNXH7 .000 .736 .000 .000 .000 .000 .000
TNXH6 .000 .820 .000 .000 .000 .000 .000
TNXH5 .000 .849 .000 .000 .000 .000 .000
TNXH4 .000 .842 .000 .000 .000 .000 .000
TNXH2 .000 .541 .000 .000 .000 .000 .000
TNXH1 .000 .528 .000 .000 .000 .000 .000
206
Indirect Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .000 .000 .000 .000 .000 .000 .000
LTT .248 .228 .311 .000 .000 .000 .000
TTHV .243 .223 .304 .676 .000 .000 .000
TTTĐ .124 .113 .155 .344 .000 .000 .000
CLTT3 .000 .000 .000 .000 .000 .000 .000
CLTT2 .000 .000 .000 .000 .000 .000 .000
CLTT1 .000 .000 .000 .000 .000 .000 .000
SHL5 .263 .241 .329 .000 .000 .000 .000
SHL4 .299 .274 .373 .000 .000 .000 .000
SHL3 .340 .311 .425 .000 .000 .000 .000
SHL2 .361 .331 .451 .000 .000 .000 .000
SHL1 .360 .330 .450 .000 .000 .000 .000
LTT10 .210 .192 .262 .582 .844 .000 .000
LTT9 .327 .299 .408 .907 1.315 .000 .000
LTT8 .326 .299 .408 .906 1.313 .000 .000
LTT7 .175 .161 .219 .487 .706 .000 .000
LTT6 .243 .223 .304 .676 .980 .000 .000
UT6 .000 .000 .000 .000 .000 .000 .000
UT5 .000 .000 .000 .000 .000 .000 .000
UT4 .000 .000 .000 .000 .000 .000 .000
UT3 .000 .000 .000 .000 .000 .000 .000
UT2 .000 .000 .000 .000 .000 .000 .000
UT1 .000 .000 .000 .000 .000 .000 .000
LTT5 .122 .112 .153 .339 .492 .000 .000
LTT4 .137 .126 .171 .381 .552 .000 .000
LTT3 .140 .128 .175 .388 .563 .000 .000
LTT2 .107 .098 .134 .297 .431 .000 .000
LTT1 .124 .113 .155 .344 .498 .000 .000
TNXH8 .000 .000 .000 .000 .000 .000 .000
TNXH7 .000 .000 .000 .000 .000 .000 .000
TNXH6 .000 .000 .000 .000 .000 .000 .000
TNXH5 .000 .000 .000 .000 .000 .000 .000
TNXH4 .000 .000 .000 .000 .000 .000 .000
TNXH2 .000 .000 .000 .000 .000 .000 .000
TNXH1 .000 .000 .000 .000 .000 .000 .000
207
Standardized Indirect Effects (Group number 1 - Default model)
UTTH TNXH CLT SHL LTT TTHV TTTĐ
SHL .000 .000 .000 .000 .000 .000 .000
LTT .142 .125 .255 .000 .000 .000 .000
TTHV .131 .115 .235 .581 .000 .000 .000
TTTĐ .093 .081 .166 .410 .000 .000 .000
CLTT3 .000 .000 .000 .000 .000 .000 .000
CLTT2 .000 .000 .000 .000 .000 .000 .000
CLTT1 .000 .000 .000 .000 .000 .000 .000
SHL5 .147 .129 .263 .000 .000 .000 .000
SHL4 .168 .148 .302 .000 .000 .000 .000
SHL3 .182 .160 .327 .000 .000 .000 .000
SHL2 .191 .168 .342 .000 .000 .000 .000
SHL1 .190 .167 .340 .000 .000 .000 .000
LTT10 .100 .088 .179 .442 .703 .000 .000
LTT9 .131 .115 .235 .580 .923 .000 .000
LTT8 .131 .115 .235 .580 .923 .000 .000
LTT7 .082 .072 .147 .361 .575 .000 .000
LTT6 .103 .091 .185 .455 .724 .000 .000
UT6 .000 .000 .000 .000 .000 .000 .000
UT5 .000 .000 .000 .000 .000 .000 .000
UT4 .000 .000 .000 .000 .000 .000 .000
UT3 .000 .000 .000 .000 .000 .000 .000
UT2 .000 .000 .000 .000 .000 .000 .000
UT1 .000 .000 .000 .000 .000 .000 .000
LTT5 .070 .062 .126 .311 .495 .000 .000
LTT4 .079 .069 .141 .348 .554 .000 .000
LTT3 .077 .068 .139 .342 .544 .000 .000
LTT2 .067 .059 .120 .296 .470 .000 .000
LTT1 .072 .063 .129 .319 .507 .000 .000
TNXH8 .000 .000 .000 .000 .000 .000 .000
TNXH7 .000 .000 .000 .000 .000 .000 .000
TNXH6 .000 .000 .000 .000 .000 .000 .000
TNXH5 .000 .000 .000 .000 .000 .000 .000
TNXH4 .000 .000 .000 .000 .000 .000 .000
TNXH2 .000 .000 .000 .000 .000 .000 .000
TNXH1 .000 .000 .000 .000 .000 .000 .000
208
Model Fit Summary
CMIN
Model NPAR CMIN DF P CMIN/DF
Default model 95 1086.048 432 .000 2.514
Saturated model 527 .000 0
Independence model 31 5036.333 496 .000 10.154
Baseline Comparisons
Model
NFI
Delta1
RFI
rho1
IFI
Delta2
TLI
rho2
CFI
Default model .885 .953 .908 .917 .907
Saturated model 1.000 1.000 1.000
Independence model .000 .000 .000 .000 .000
RMSEA
Model RMSEA LO 90 HI 90 PCLOSE
Default model .058 .101 .107 .000
Independence model .221 .218 .224 .000
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luan_an_mot_so_yeu_to_anh_huong_den_long_trung_thanh_doi_voi.pdf
