In conclusion: Through the tests, the study concluded that the affecting factors on the
satisfaction of investors in Thai Nguyen industrial zones in order of importance of highest to
lowest were: F_ABI (Service Ability), F_TAN (Tangibles) and F_RES (Responsiveness).
Specifically, the issues affecting positively (proportional impact) on the satisfaction of
investors in Thai Nguyen industrial zones included:
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APPENDICES
APPENDIX 1. SUMMARY OF RELATED STUDIES
No.
Title and authors’name
of the study
Place of
study
Theoretical
framework
Methodology
Research
scale
(number of
respondents)
Limitations
1
Service quality and its effect on customer
satisfaction in unorganized retailing (Swati
Bhargava et al., 2013)
Ajmer,
Rajasthan
SERVQUAL
(Parasuraman,
Zeithaml & Berry,
1985)
Correlation
test,
regression
analysis
120
Only study on the customer
satisfaction but not study on the
investor satisfaction
2
A Study on Factor Influencing Satisfaction of
Investors Towards Mutual Funds Industry
Using Servqual Model: An Empirical
Study(Manoj Sharma et al.,2012)
Chhattisgarh
State
SERVQUAL
(Parasuraman et al,
1985)
Cronbach’ s
coefficient
alpha test;
KMO and
Bartlett’s test
100
Do not study on factors affecting
the investor satisfaction
3
Factors affecting investment attraction in
industrial zones – quantitative model and
policy implications (Dinh Phi Ho et al.,
2011a)
Industrial
zones in
Binh Phuoc
province
Dunning (1977),
Romer & Lucas
(2007)
SPSS
software,
EFA,
Regression
analysis
250
The identification of analytical
framework is not accurate, 5
identified factors are not convincing
enough to reflect the investor
satisfaction
4
"Factors affecting the satisfaction of foreign
investors in the industrial zones: quantitative
models and policy implications" (Dinh Phi
Ho & Ha Minh Trung, 2011b)
Industrial
zone VN-
Singapore
(VSIP) in
Binh Duong
province
Mai The Cuong,
(2005), Corin &
Taylor (1992),
Dunning (1977),
Romer & Lucas
(2007), SERVQUAL
(Parasuraman et al,
1985)
SPSS
software,
EFA,
Regression
analysis
175
- 38 observed variables in the
5 factors but these variables in the
study was not overarching enough
to reflect the features of the
investment environment as well as
the industrial zones which
influence the perspectives of
investors because some items
belonging to the investment
environment which investors
always interested in, still have not
been placed into the 5 factors yet.
- This research is just research
124
No.
Title and authors’name
of the study
Place of
study
Theoretical
framework
Methodology
Research
scale
(number of
respondents)
Limitations
on subjects who are foreign
investors, but not studied on the
satisfaction of investors.
5
Factors affecting foreign investor
satisfaction about tax support service – a
case study in Dong Nai province (Dinh Phi
Ho& Nguyen Thi Bich Thuy, 2011c)
Dong Nai
province
Kotler (2003),
Gronroos, (1984),
SERVQUAL
(Parasuraman,
Zeithaml & Berry,
1985)
SPSS
software,
EFA,
Regression
analysis
222
Do not study on the factors
affecting investor satisfaction, but
just study on factors affecting the
satisfaction of FDI investors about
tax support services
6
Factor affecting FDI enterprise’s
satisfaction: a case study of a typical
research in Da Nang (Le Tuan Loc &
Nguyen Thi Tuyet, 2013)
Da Nang
city
Le Quoc Thinh
(2011), Nguyen Ngoc
Anh & Nguyen Thang
(2007); Chidlow. A.
and Young.S. (2008);
Li Xinzhong (2005)
SPSS
software,
EFA,
Regression
analysis
120
The influencing factors identified
in this study is not convincing
enough, not closely scientifically in
order to reflect the satisfaction of
enterprises.
7
Sustainable development of industrial zones
in Thai Nguyen province (Phan Manh
Cuong, 2015)
Industrial
zones in
Thai
Nguyen
province
Smith.A (1973)
Analysis,
synthesis and
evaluation of
secondary
data
This research is a qualitative
research but without quantitative
analysis, therefore, it did not
analyzed profoundly the studied
issues. as well as not proposed the
breakthrough solutions. This study
only focuses on aspects of
sustainable development in the
industrial zones in Thai Nguyen
125
No.
Title and authors’name
of the study
Place of
study
Theoretical
framework
Methodology
Research
scale
(number of
respondents)
Limitations
province without research on
satisfaction of investors in this area
8
A research on sustainable development of
industrial zones in Thai Nguyen province
(Vo Thy Trang, 2014)
Industrial
zones in
Thai
Nguyen
province
SWOT
analysis
This study did not mention
about the issue of investment or
investor in the industrial zones of
Thai Nguyen province
9
Factors affecting foreign direct investment
attraction - a case study of Thai Nguyen
province (Trinh Viet Hung et al., 2014)
Thai
Nguyen
province
EFA,
Regression
analysis
32
The study has just aimed to analyse
the factors affecting the investor
attraction but not the investor
satisfaction. Moreover, the space
scope of this study is Thai Nguyen
province but not just industrial
zone of the province.
126
APPENDIX 2: SURVEY QUESTIONNAIRE
(For investors in Thai Nguyen industrial zones)
We are researching a doctoral dissertation with the aim of: Analysis of factors affecting
the satisfaction of investors in industrial zones in Thai Nguyen province, and on this basis, we
will propose some policy recommendations to enhance the satisfaction of investors, thereby
increasing the investment attractiveness, as well as attract more investors into the industrial
zones in Thai Nguyen province.
We cordially invite you participate to comments for the survey. We appreciate your
contribution for this study.
Requirements: This survey requires the honest and objective assessment from
respondents.
Security: The security is absolute guaranteed, questionnaires are anonymous and
therefore the information relating to your enterprise will not be disclosed.
Additionally, absolutely no one lost anything through your assessment, all the answers
are referenced carefully to improve the investment environment in industrial zones of Thai
Nguyen province as well as improve the satisfaction of investors here.
Works need be done: You answer directly when receiving this survey questionnaires
and please fully answer the questions below.
Sincerely!
SECTION 1: GENERAL INFORMATION
Mark Cross (X) in the box in the left side of the information that is appropriate with
enterprises.
1. Type of enterprises:
100% of capital are foreign investment capital;
Specifically : Limited liability company ;
Joint stock company;
General Partnerships;
Others (please specify): ..................................
Joint-venture company
100% of capital are domestic investment capital;
Specifically : Limited liability company ;
Joint stock company;
General Partnerships;
Others (please specify): ......................................................
127
2. Investing country : ...........................................
3. Position of the enterprise:
Outside of the industrial zone; Inside of the industrial zone; Name of the industrial
zone: ......................................................................................................................
4. Scale of the enterprise:
4.1. Scale of the investment capital
Under VND 50 billion ;
50 - under VND 100 billion ;
100 - under VND 200 billion ;
200 - under VND 500 billion ;
VND 500 billion and above
4.2. Scale of labors (including foreign labors)
Under 200 employees;
200 - under 500 employees;
500 – under 1000 employees;
1000 employees and above
5. Fields of business:
Electronics industry
Exploitation industry
Mechanical industry
Metallurgical industry
Chemical industry
Industry of construction material manufacture
Industry of manufacturing fuel and gas
Industry of manufacturing consumer goods
Industry of manufacturing medical equipments
Constructions
Agriculture, Forestry
Fisheries
Transportation, Communication
Finance, Credit
Services
Commerce
Tourism
Others (please specify):
128
6. Year when the enterprise started the production and business activities?:
7. Position of the respondents in this enterprise:.....................................................................
8. The gender of the respondent:..............................................................................................
9. The work experience of the respondent in Thai Nguyen industrial zone:...........(year)
SECTION 2: THE CONTENT OF SURVEY ON THE INVESTOR SATISFACTION
The following statements concerning the factors affecting your satisfaction.
- Circle (O) in appropriate numbers indicate how strongly you agree or disagree with
each statement.
- If you circled a number already but want to change your mind, cross (X), then circle
again to others.
The convention on scale of agreement level
1. Strongly disagree (the statement is completely false )
2. Disagree (the statement is false, but not completely false)
3. Neither agree nor disagree (Neither agree nor protest)
4. Agree (the statement is right, but not completely correct)
5. Strongly agree (the statement is completely right)
I. MATERIAL FACILITIES OF INDUSTRIAL ZONES (TANGIBLE)
1 TAN1
Management board of industrial zones is at a convenient
location, has modern and spacious facilities.
1 2 3 4 5
2 TAN2
Dress of staff of management board of industrial zones is
elegant, neat
1 2 3 4 5
3 TAN3 Premises and workshops are arranged in time 1 2 3 4 5
4 TAN4 Hire charges of land and workshop are reasonable. 1 2 3 4 5
5 TAN5 Stable electricity 1 2 3 4 5
6 TAN6 Stable water 1 2 3 4 5
7 TAN7 Reasonable electricity price 1 2 3 4 5
8 TAN8 Reasonable water price 1 2 3 4 5
9 TAN9 Convenient transportation system 1 2 3 4 5
10 TAN10 Reasonable waste, wastewater fee 1 2 3 4 5
11 TAN11 Good internal transport system and green space 1 2 3 4 5
12 TAN12 Convenient communication system 1 2 3 4 5
13 TAN13 Good drainage system 1 2 3 4 5
14 TAN14 Good internal lighting system 1 2 3 4 5
129
What make you not satisfy about the industrial zones? Or What suggestions could you
give the Industrial Zones management Authorities or local to improve the material
facilities?................................................................................................................................
................................................................................................................................................
II. LEVEL OF RELIABILITY ON AUTHORITIES OF INDUSTRIAL ZONES
MANAGEMENT (RELIABILITY)
15 REL1
Management board of industrial zones complies with
commitments with investors
1 2 3 4 5
16 REL2
Management board of industrial zones has a clear, accurate
consultation
1 2 3 4 5
17 REL3
Management board of industrial zones guides administrative
procedures clearly and consistently
1 2 3 4 5
18 REL4
Management board of industrial zones punctually sends its
feedback about administrative procedures.
1 2 3 4 5
What should the Industrial Zones management Authorities do to increase the
reliability of enterprises?
.......................................................................................................................................................
....................................................................................................................................................
III. LEVELS OF RESPONSIVENESS OF ENTERPRISES' REQUIREMENTS
(RESPONSIVENESS)
19 RES1
Management board of industrial zones is ready to assist
investors
1 2 3 4 5
20 RES2 Local leaders are dynamic in supporting investors 1 2 3 4 5
21 RES3
Administrative procedures of management board of industrial
zones is simple and quick
1 2 3 4 5
22 RES4 Customs procedures is simple, fast and convenient 1 2 3 4 5
23 RES5 The investment incentive policies are attractive 1 2 3 4 5
24 RES6 Legal documents are rapidly deployed to the investors 1 2 3 4 5
25 RES7 Security and order in industrial zones are good 1 2 3 4 5
26 RES8 Abundant labor 1 2 3 4 5
27 RES9 Cheap labor cost 1 2 3 4 5
28 RES10 Labor qualification meets our needs 1 2 3 4 5
29 RES11 Banking and financial service is good 1 2 3 4 5
30 RES12 Entertainment, restaurant, hotel service is satisfactory 1 2 3 4 5
31 RES13 Medical service is good 1 2 3 4 5
130
The suggestions to improve the responsiveness of enterprises' requirements:
.......................................................................................................................................................
.....................................................................................................................................................
IV. CAPACITY, ATTITUDE IN SERVICE OF EMPLOYEES IN AUTHORITIES OF
INDUSTRIAL ZONES MANAGEMENT (ASSURANCE)
32 ASS1
Qualification and serving attitude of staffs of State
investment management organizations of Thai Nguyen
province are good
1 2 3 4 5
33 ASS2
Qualification and serving attitude of staffs of management
authorities of industrial zones are good
1 2 3 4 5
34 ASS3
Management authorities of industrial zones keeps its
appointment with enterprises
1 2 3 4 5
35 ASS4
State investment management organizations of Thai
Nguyen province keeps its appointment with the investors
1 2 3 4 5
The suggestions to improve the service capacity, the support attitude of the staff in
Industrial Zones management Authorities and the State management organizations in Thai
Nguyen province in the field of investment for enterprises:
.......................................................................................................................................................
V. EMPATHY FOR ENTERPRISES (EMPATHY)
36 EMP1
Difficulties and problems of enterprises are listened and
shared by Management authorities of industrial zones
1 2 3 4 5
37 EMP2
Management authorities of industrial zones takes interest
in and solves recommendations and requirements of
enterprises
1 2 3 4 5
38 EMP3
Management authorities of industrial zones often
organize conferences to meet and talk with enterprises
1 2 3 4 5
39 EMP4
Enterprises easily meet to exchange, discuss with leaders
of management authorities of industrial zones
1 2 3 4 5
What should the authorities of Industrial zones management do to increase empathy
with the enterprise?.......................................................................................................................
..........................................................................................................................................
VI. THE SATISFACTION OF ENTERPRISES (LEVEL OF GENERAL
SATISFACTION)
40 SAT1
In general, we feel very satisfied when investing in Thai
Nguyen Industrial Zones
1 2 3 4 5
41 SAT2
We will continue to invest in long-term in Thai Nguyen
Industrial Zones
1 2 3 4 5
42 SAT3 We will introduce industrial zones for other enterprises 1 2 3 4 5
131
The most dissatisfied things with Industrial Zones:
.......................................................................................................................................................
The most dissatisfied things with the leadership and management at the Industrial
Zones Management Authorities:
.......................................................................................................................................................
The most dissatisfied things with staffs at the Industrial Zones Management
Authorities:
.......................................................................................................................................................
The satisfied things with industrial zones:
.......................................................................................................................................................
The other suggestions to improve the quality of serve and support for enterprises and
investors at Industrial Zones in the future:
.......................................................................................................................................................
.
Sincerely thank you for your precious collaboration!
132
APPENDIX 3
THE RESULT OF QUANTITATIVE ANALYSIS IN SPSS
3.1. Test the quality of scales (Cronbach’s Alpha Test)
3.1.1. Scale “TAN”
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.820 .825 14
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
TAN1 46.81 31.261 .419 .256 .811
TAN2 47.06 31.779 .337 .235 .818
TAN3 47.23 31.473 .401 .291 .812
TAN4 47.23 32.016 .423 .305 .811
TAN5 47.39 31.891 .410 .404 .812
TAN6 46.91 30.822 .466 .248 .808
TAN7 46.71 30.838 .489 .365 .806
TAN8 47.24 31.452 .424 .456 .811
TAN9 47.23 29.022 .454 .328 .812
TAN10 47.36 30.282 .566 .415 .801
TAN11 46.73 31.237 .506 .448 .806
TAN12 46.90 31.833 .467 .376 .809
TAN13 47.29 31.067 .513 .484 .805
TAN14 46.49 31.170 .458 .369 .808
Item Statistics
Mean Std. Deviation N
TAN1 3.85 .798 236
TAN2 3.60 .832 236
TAN3 3.43 .788 236
TAN4 3.43 .665 236
TAN5 3.27 .703 236
TAN6 3.75 .805 236
TAN7 3.95 .773 236
TAN8 3.42 .759 236
TAN9 3.43 1.103 236
TAN10 3.30 .765 236
TAN11 3.93 .693 236
TAN12 3.76 .643 236
TAN13 3.37 .711 236
TAN14 4.17 .760 236
133
3.1.2.Scale “REL”
Reliability Statistics
Cronbach's Alpha Cronbach's Alpha
Based on
Standardized
Items
N of Items
.788 .789 4
Item Statistics
Mean Std. Deviation N
REL1 3.67 .740 236
REL2 3.92 .722 236
REL3 3.83 .692 236
REL4 3.83 .694 236
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
REL1 11.59 2.915 .595 .392 .737
REL2 11.33 2.980 .587 .358 .741
REL3 11.42 2.891 .678 .472 .696
REL4 11.42 3.173 .530 .335 .768
134
3.1.3. Scale “RES”
3.1.3.1.The first test
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.677 .679 13
Item-Total Statistics
Scale Mean if Item
Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total Correlation
Squared Multiple
Correlation
Cronbach's Alpha if
Item Deleted
RES1 40.09 21.140 .291 .259 .662
RES2 40.23 20.518 .378 .375 .650
RES3 40.81 18.998 .472 .278 .632
RES4 40.25 21.173 .234 .256 .669
RES5 40.87 19.817 .376 .370 .648
RES6 40.82 19.560 .431 .370 .640
RES7 40.90 20.347 .378 .247 .650
RES8 40.64 20.546 .335 .197 .655
RES9 41.10 18.696 .513 .460 .624
RES10 41.27 18.786 .545 .464 .621
RES11 40.81 21.928 .093 .056 .692
RES12 40.39 23.047 -.031 .044 .707
RES13 40.84 22.643 .013 .042 .702
Item Statistics
Mean Std. Deviation N
RES1 3.99 .696 236
RES2 3.86 .718 236
RES3 3.28 .897 236
RES4 3.84 .788 236
RES5 3.22 .870 236
RES6 3.26 .845 236
RES7 3.19 .755 236
RES8 3.44 .773 236
RES9 2.98 .899 236
RES10 2.81 .845 236
RES11 3.28 .889 236
RES12 3.69 .830 236
RES13 3.24 .859 236
135
3.1.3.2. The last test (7th)
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.770 .769 7
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
RES3 18.91 11.293 .418 .179 .758
RES5 18.97 11.003 .495 .354 .741
RES6 18.92 10.942 .530 .361 .734
RES7 19.00 11.689 .457 .230 .749
RES8 18.74 12.143 .349 .179 .768
RES9 19.20 10.390 .590 .444 .720
RES10 19.37 10.591 .602 .449 .718
3.1.4. Scale “ASS”
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.748 .756 4
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
ASS1 10.94 3.532 .598 .450 .665
ASS2 10.89 3.780 .513 .397 .708
ASS3 11.14 3.477 .542 .339 .691
ASS4 11.25 2.963 .551 .346 .698
Item Statistics
Mean Std. Deviation N
RES3 3.28 .897 236
RES5 3.22 .870 236
RES6 3.26 .845 236
RES7 3.19 .755 236
RES8 3.44 .773 236
RES9 2.98 .899 236
RES10 2.81 .845 236
Item Statistics
Mean Std. Deviation N
ASS1 3.81 .712 236
ASS2 3.85 .692 236
ASS3 3.60 .774 236
ASS4 3.49 .943 236
136
3.1.5. Scale “EMP”
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.769 .769 4
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
EMP1 11.36 2.690 .578 .361 .711
EMP2 11.36 2.368 .629 .412 .680
EMP3 11.29 2.616 .535 .301 .732
EMP4 11.28 2.647 .541 .298 .728
3.1.6. Scale “SAT”
Reliability Statistics
Cronbach's
Alpha
Cronbach's
Alpha Based on
Standardized
Items
N of Items
.814 .825 3
Item-Total Statistics
Scale Mean if
Item Deleted
Scale Variance
if Item Deleted
Corrected Item-
Total
Correlation
Squared
Multiple
Correlation
Cronbach's
Alpha if Item
Deleted
SAT1 7.49 1.851 .688 .493 .743
SAT2 7.62 1.556 .707 .519 .701
SAT3 7.66 1.417 .638 .407 .795
Item Statistics
Mean Std. Deviation N
EMP1 3.74 .623 236
EMP2 3.74 .714 236
EMP3 3.81 .681 236
EMP4 3.81 .665 236
Item Statistics
Mean Std. Deviation N
SAT1 3.89 .592 236
SAT2 3.77 .709 236
SAT3 3.72 .812 236
137
3.2. Exploratory Factor Analysis (EFA)
3.2.1. Exploratory factor analysis for independent variables
3.2.1.1. The first analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .865
Bartlett's Test of Sphericity
Approx. Chi-Square 3217.852
df 528
Sig. .000
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Rotation Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 9.378 28.418 28.418 9.378 28.418 28.418 4.440 13.455 13.455
2 2.629 7.966 36.385 2.629 7.966 36.385 2.887 8.748 22.203
3 1.693 5.131 41.516 1.693 5.131 41.516 2.687 8.142 30.344
4 1.632 4.947 46.462 1.632 4.947 46.462 2.549 7.725 38.069
5 1.346 4.080 50.542 1.346 4.080 50.542 2.077 6.295 44.364
6 1.288 3.904 54.446 1.288 3.904 54.446 1.905 5.771 50.135
7 1.079 3.270 57.716 1.079 3.270 57.716 1.889 5.724 55.859
8 1.048 3.176 60.891 1.048 3.176 60.891 1.661 5.032 60.891
9 .987 2.992 63.883
10 .920 2.788 66.671
11 .888 2.690 69.361
12 .826 2.504 71.865
13 .801 2.426 74.291
14 .728 2.205 76.496
15 .697 2.113 78.609
16 .671 2.034 80.643
17 .594 1.799 82.443
18 .560 1.697 84.140
19 .542 1.643 85.782
20 .474 1.438 87.220
21 .439 1.331 88.551
22 .438 1.328 89.879
23 .414 1.253 91.132
24 .406 1.231 92.363
25 .365 1.107 93.469
26 .356 1.079 94.548
27 .340 1.030 95.578
28 .302 .915 96.493
29 .282 .853 97.347
30 .269 .815 98.162
31 .230 .696 98.858
32 .209 .634 99.492
33 .168 .508 100.000
Extraction Method: Principal Component Analysis.
138
Rotated Component Matrixa
Component
1 2 3 4 5 6 7 8
REL3 .792
ASS1 .696
REL2 .692
REL1 .686
EMP2 .604
REL4 .588
ASS2 .576
EMP1
EMP4
RES5 .772
RES6 .720
RES7
RES3
RES10
RES9
TAN8 .773
TAN13 .613
ASS3
TAN10
ASS4
TAN11 .761
TAN14 .724
TAN12 .655
TAN7 .565
EMP3 .667
RES8 .624
TAN9 .703
TAN1 .627
TAN6
TAN5 .730
TAN4 .647
TAN2 .679
TAN3 .598
139
3.2.1.2. The second analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .864
Bartlett's Test of Sphericity
Approx. Chi-Square 3077.084
df 496
Sig. .000
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Rotation Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 9.070 28.344 28.344 9.070 28.344 28.344 4.406 13.768 13.768
2 2.624 8.199 36.542 2.624 8.199 36.542 2.872 8.976 22.745
3 1.693 5.290 41.833 1.693 5.290 41.833 2.751 8.596 31.341
4 1.616 5.051 46.884 1.616 5.051 46.884 2.491 7.784 39.125
5 1.346 4.205 51.088 1.346 4.205 51.088 1.992 6.224 45.349
6 1.233 3.855 54.943 1.233 3.855 54.943 1.946 6.081 51.430
7 1.078 3.368 58.311 1.078 3.368 58.311 1.680 5.251 56.681
8 1.048 3.275 61.586 1.048 3.275 61.586 1.570 4.905 61.586
9 .937 2.927 64.513
10 .908 2.839 67.352
11 .829 2.590 69.942
12 .824 2.575 72.517
13 .792 2.476 74.994
14 .711 2.222 77.216
15 .674 2.105 79.321
16 .617 1.929 81.250
17 .594 1.855 83.105
18 .559 1.747 84.853
19 .501 1.567 86.419
20 .473 1.478 87.897
21 .439 1.372 89.269
22 .438 1.368 90.637
23 .406 1.269 91.906
24 .376 1.174 93.080
25 .365 1.141 94.221
26 .356 1.112 95.333
27 .316 .987 96.320
28 .289 .903 97.223
29 .270 .844 98.066
30 .231 .721 98.787
31 .219 .683 99.471
32 .169 .529 100.000
140
Rotated Component Matrixa
Component
1 2 3 4 5 6 7 8
REL3 .785
ASS1 .700
REL1 .691
REL2 .689
EMP2 .625
REL4 .595
ASS2 .592
EMP1
RES5 .777
RES6 .709
RES7
RES3
RES10
RES9
TAN8 .794
TAN13 .641
TAN10
ASS3
ASS4
TAN11 .756
TAN14 .716
TAN12 .676
TAN7
TAN9 .713
TAN1 .609
TAN6
RES8 .674
EMP3 .614
TAN5 .708
TAN4 .666
TAN3 .729
TAN2 .574
141
3.2.1.3. The third analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .866
Bartlett's Test of Sphericity
Approx. Chi-Square 2910.727
df 465
Sig. .000
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Rotation Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 8.802 28.393 28.393 8.802 28.393 28.393 4.084 13.175 13.175
2 2.515 8.113 36.506 2.515 8.113 36.506 2.762 8.910 22.085
3 1.644 5.304 41.810 1.644 5.304 41.810 2.711 8.746 30.831
4 1.613 5.203 47.012 1.613 5.203 47.012 2.460 7.935 38.766
5 1.296 4.181 51.193 1.296 4.181 51.193 2.046 6.600 45.366
6 1.233 3.978 55.171 1.233 3.978 55.171 1.822 5.876 51.242
7 1.078 3.476 58.647 1.078 3.476 58.647 1.740 5.613 56.855
8 1.026 3.309 61.957 1.026 3.309 61.957 1.582 5.102 61.957
9 .935 3.015 64.972
10 .876 2.826 67.798
11 .825 2.662 70.461
12 .808 2.608 73.068
13 .774 2.497 75.565
14 .705 2.273 77.839
15 .661 2.131 79.969
16 .616 1.987 81.956
17 .566 1.825 83.781
18 .525 1.694 85.475
19 .501 1.617 87.092
20 .471 1.520 88.612
21 .438 1.412 90.024
22 .418 1.348 91.372
23 .380 1.227 92.598
24 .368 1.186 93.784
25 .360 1.161 94.945
26 .335 1.080 96.025
27 .316 1.019 97.044
28 .278 .896 97.940
29 .236 .763 98.703
30 .224 .721 99.424
31 .179 .576 100.000
142
Rotated Component Matrixa
Component
1 2 3 4 5 6 7 8
REL3 .790
REL2 .717
REL1 .702
ASS1 .662
REL4 .583
EMP2 .579
ASS2
EMP1
RES5 .783
RES6 .713
RES7
RES10
RES3
TAN8 .790
TAN13 .630
ASS3
TAN10
ASS4
TAN11 .768
TAN14 .691
TAN12 .681
TAN7
EMP3 .718
RES8 .616
TAN9 .706
TAN1 .642
TAN6
TAN5 .728
TAN4 .674
TAN3 .710
TAN2 .628
143
3.2.1.4. The last analysis
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .831
Bartlett's Test of Sphericity
Approx. Chi-Square 1874.127
df 231
Sig. .000
Communalities
Initial Extraction
TAN2 1.000 .501
TAN3 1.000 .707
TAN5 1.000 .547
TAN7 1.000 .628
TAN8 1.000 .746
TAN11 1.000 .720
TAN12 1.000 .621
TAN13 1.000 .689
TAN14 1.000 .616
REL1 1.000 .556
REL2 1.000 .588
REL3 1.000 .717
REL4 1.000 .598
RES5 1.000 .712
RES6 1.000 .638
RES7 1.000 .462
RES8 1.000 .619
RES10 1.000 .519
ASS1 1.000 .656
ASS2 1.000 .652
EMP2 1.000 .628
EMP3 1.000 .680
144
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared
Loadings
Rotation Sums of Squared
Loadings
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
Total % of
Variance
Cumulative
%
1 6.224 28.292 28.292 6.224 28.292 28.292 3.799 17.270 17.270
2 2.367 10.759 39.051 2.367 10.759 39.051 2.374 10.792 28.062
3 1.578 7.174 46.225 1.578 7.174 46.225 2.296 10.434 38.496
4 1.380 6.274 52.499 1.380 6.274 52.499 2.132 9.693 48.189
5 1.173 5.330 57.829 1.173 5.330 57.829 1.664 7.566 55.755
6 1.076 4.893 62.722 1.076 4.893 62.722 1.533 6.967 62.722
7 .905 4.115 66.837
8 .801 3.641 70.479
9 .732 3.328 73.807
10 .684 3.108 76.914
11 .639 2.906 79.821
12 .602 2.738 82.559
13 .554 2.517 85.076
14 .509 2.314 87.390
15 .458 2.082 89.472
16 .423 1.925 91.397
17 .397 1.803 93.200
18 .379 1.723 94.923
19 .351 1.597 96.520
20 .295 1.342 97.863
21 .279 1.266 99.129
22 .192 .871 100.000
Rotated Component Matrixa
Component
1 2 3 4 5 6
REL3 .788
ASS1 .725
REL1 .703
REL2 .692
REL4 .676
ASS2 .650
EMP2 .588
TAN11 .800
TAN14 .727
TAN12 .692
TAN7 .600
RES5 .843
RES6 .722
RES7 .596
RES10 .551
TAN8 .828
TAN13 .740
TAN5 .676
RES8 .704
EMP3 .679
TAN3 .762
TAN2 .603
145
3.2.2. Test of EFA for the dependent variable
KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .712
Bartlett's Test of Sphericity
Approx. Chi-Square 261.277
df 3
Sig. .000
Total Variance Explained
Component Initial Eigenvalues Extraction Sums of Squared Loadings
Total % of Variance Cumulative % Total % of Variance Cumulative %
1 2.225 74.152 74.152 2.225 74.152 74.152
2 .449 14.962 89.114
3 .327 10.886 100.000
Extraction Method: Principal Component Analysis.
Component Matrixa
Component
1
SAT1 .869
SAT2 .882
SAT3 .832
Extraction Method: Principal
Component Analysis.
a. 1 components extracted.
146
3.3. Multiple Regression Analysis (MRA)
Variables Entered/Removeda
Model Variables
Entered
Variables
Removed
Method
1
F_EMP.
F_CRE.
F_UND.
F_TAN.
F_RES. F_ABIb
. Enter
a. Dependent Variable: F_SAT
b. All requested variables entered.
Model Summaryb
Model R R Square Adjusted R
Square
Std. Error of the
Estimate
Durbin-Watson
1 .732a .536 .524 .41852 1.823
a. Predictors: (Constant). F_EMP. F_CRE. F_UND. F_TAN. F_RES. F_ABI
b. Dependent Variable: F_SAT
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1
Regression 46.323 6 7.721 44.077 .000b
Residual 40.112 229 .175
Total 86.435 235
a. Dependent Variable: F_SAT
b. Predictors: (Constant). F_EMP. F_CRE. F_UND. F_TAN. F_RES. F_ABI
Coefficientsa
Model Unstandardized
Coefficients
Standardized
Coefficients
t Sig. 90.0% Confidence
Interval for B
Collinearity Statistics
B Std.
Error
Beta Lower
Bound
Upper
Bound
Tolerance VIF
(Constant) .013 .261 .049 .961 -.418 .443
F_ABI .648 .066 .562 9.761 .000 .538 .758 .612 1.634
F_TAN .262 .060 .235 4.398 .000 .163 .360 .709 1.410
F_RES .089 .051 .089 1.735 .084 .004 .173 .771 1.297
F_UND .058 .053 .056 1.093 .276 -.030 .146 .774 1.291
F_CRE -.005 .047 -.005 -.098 .922 -.083 .073 .773 1.293
F_EMP -.048 .055 -.047 -.885 .377 -.138 .042 .721 1.387
a. Dependent Variable: F_SAT
147
APPENDIX 4
STATISTICAL TABLES “DURBIN – WATSON”
Critical values for Durbin – Watson test : 1% Significance level
n=100 to 200, K=2 to 21 n=200,210,220,...,500, K=2 to 21 n=500,550,600,...,2000, K=2 to 21
K includes intercept K includes intercept K includes intercept
T K dL dU T K dL dU T K dL dU
100. 2. 1.52249 1.56213 200. 2. 1.66370 1.68362 500. 2. 1.78860 1.79658
100. 3. 1.50257 1.58265 200. 3. 1.65370 1.69372 500. 3. 1.78460 1.80060
100. 4. 1.48241 1.60370 200. 4. 1.64364 1.70396 500. 4. 1.78058 1.80463
100. 5. 1.46203 1.62527 200. 5. 1.63349 1.71431 500. 5. 1.77656 1.80868
100. 6. 1.44142 1.64735 200. 6. 1.62328 1.72478 500. 6. 1.77251 1.81276
100. 7. 1.42061 1.66994 200. 7. 1.61299 1.73538 500. 7. 1.76845 1.81684
100. 8. 1.39959 1.69302 200. 8. 1.60264 1.74608 500. 8. 1.76438 1.82094
100. 9. 1.37837 1.71660 200. 9. 1.59222 1.75691 500. 9. 1.76031 1.82507
100. 10. 1.35697 1.74066 200. 10. 1.58173 1.76786 500. 10. 1.75621 1.82921
100. 11. 1.33542 1.76519 200. 11. 1.57118 1.77893 500. 11. 1.75210 1.83337
100. 12. 1.31369 1.79019 200. 12. 1.56057 1.79011 500. 12. 1.74798 1.83754
100. 13. 1.29182 1.81563 200. 13. 1.54989 1.80141 500. 13. 1.74384 1.84174
100. 14. 1.26980 1.84153 200. 14. 1.53915 1.81282 500. 14. 1.73970 1.84595
100. 15. 1.24766 1.86785 200. 15. 1.52835 1.82434 500. 15. 1.73554 1.85019
100. 16. 1.22540 1.89460 200. 16. 1.51751 1.83598 500. 16. 1.73137 1.85443
100. 17. 1.20304 1.92176 200. 17. 1.50659 1.84772 500. 17. 1.72718 1.85870
100. 18. 1.18057 1.94932 200. 18. 1.49562 1.85957 500. 18. 1.72299 1.86298
100. 19. 1.15803 1.97725 200. 19. 1.48460 1.87153 500. 19. 1.71879 1.86729
100. 20. 1.13542 2.00557 200. 20. 1.47352 1.88360 500. 20. 1.71456 1.87160
100. 21. 1.11274 2.03425 200. 21. 1.46240 1.89577 500. 21. 1.71033 1.87594
101. 2. 1.52487 1.56413 210. 2. 1.67192 1.69089 550. 2. 1.79856 1.80582
101. 3. 1.50516 1.58445 210. 3. 1.66239 1.70050 550. 3. 1.79492 1.80946
101. 4. 1.48520 1.60527 210. 4. 1.65281 1.71024 550. 4. 1.79126 1.81312
101. 5. 1.46501 1.62661 210. 5. 1.64315 1.72007 550. 5. 1.78761 1.81680
101. 6. 1.44461 1.64845 210. 6. 1.63343 1.73003 550. 6. 1.78394 1.82049
101. 7. 1.42400 1.67078 210. 7. 1.62364 1.74009 550. 7. 1.78025 1.82420
101. 8. 1.40319 1.69361 210. 8. 1.61379 1.75026 550. 8. 1.77656 1.82793
101. 9. 1.38220 1.71691 210. 9. 1.60388 1.76053 550. 9. 1.77285 1.83167
101. 10. 1.36102 1.74068 210. 10. 1.59391 1.77091 550. 10. 1.76914 1.83542
101. 11. 1.33967 1.76492 210. 11. 1.58387 1.78140 550. 11. 1.76540 1.83919
101. 12. 1.31817 1.78962 210. 12. 1.57379 1.79199 550. 12. 1.76167 1.84297
101. 13. 1.29651 1.81476 210. 13. 1.56364 1.80268 550. 13. 1.75792 1.84676
101. 14. 1.27472 1.84034 210. 14. 1.55343 1.81348 550. 14. 1.75416 1.85058
101. 15. 1.25280 1.86634 210. 15. 1.54317 1.82438 550. 15. 1.75040 1.85441
101. 16. 1.23076 1.89275 210. 16. 1.53287 1.83538 550. 16. 1.74662 1.85824
148
n=100 to 200, K=2 to 21 n=200,210,220,...,500, K=2 to 21 n=500,550,600,...,2000, K=2 to 21
K includes intercept K includes intercept K includes intercept
T K dL dU T K dL dU T K dL dU
101. 17. 1.20862 1.91957 210. 17. 1.52249 1.84648 550. 17. 1.74283 1.86210
101. 18. 1.18638 1.94678 210. 18. 1.51208 1.85769 550. 18. 1.73903 1.86597
101. 19. 1.16405 1.97437 210. 19. 1.50160 1.86898 550. 19. 1.73522 1.86985
101. 20. 1.14166 2.00232 210. 20. 1.49108 1.88038 550. 20. 1.73139 1.87376
101. 21. 1.11920 2.03064 210. 21. 1.48052 1.89187 550. 21. 1.72756 1.87766
102. 2. 1.52723 1.56611 220. 2. 1.67957 1.69767 600. 2. 1.80723 1.81390
102. 3. 1.50770 1.58621 220. 3. 1.67048 1.70685 600. 3. 1.80390 1.81723
102. 4. 1.48794 1.60682 220. 4. 1.66132 1.71613 600. 4. 1.80056 1.82059
102. 5. 1.46796 1.62793 220. 5. 1.65210 1.72550 600. 5. 1.79720 1.82396
102. 6. 1.44776 1.64953 220. 6. 1.64283 1.73498 600. 6. 1.79383 1.82734
102. 7. 1.42735 1.67162 220. 7. 1.63349 1.74456 600. 7. 1.79046 1.83073
102. 8. 1.40675 1.69418 220. 8. 1.62411 1.75423 600. 8. 1.78708 1.83414
102. 9. 1.38596 1.71722 220. 9. 1.61466 1.76401 600. 9. 1.78369 1.83755
102. 10. 1.36500 1.74072 220. 10. 1.60515 1.77387 600. 10. 1.78029 1.84098
102. 11. 1.34386 1.76468 220. 11. 1.59559 1.78383 600. 11. 1.77688 1.84443
102. 12. 1.32257 1.78909 220. 12. 1.58598 1.79389 600. 12. 1.77346 1.84788
102. 13. 1.30113 1.81393 220. 13. 1.57631 1.80405 600. 13. 1.77003 1.85134
102. 14. 1.27956 1.83919 220. 14. 1.56659 1.81430 600. 14. 1.76659 1.85483
102. 15. 1.25785 1.86487 220. 15. 1.55681 1.82464 600. 15. 1.76314 1.85832
102. 16. 1.23603 1.89097 220. 16. 1.54699 1.83507 600. 16. 1.75969 1.86183
102. 17. 1.21411 1.91745 220. 17. 1.53712 1.84560 600. 17. 1.75622 1.86534
102. 18. 1.19208 1.94432 220. 18. 1.52720 1.85622 600. 18. 1.75276 1.86887
102. 19. 1.16997 1.97156 220. 19. 1.51723 1.86692 600. 19. 1.74927 1.87241
102. 20. 1.14780 1.99917 220. 20. 1.50722 1.87772 600. 20. 1.74578 1.87596
102. 21. 1.12556 2.02712 220. 21. 1.49716 1.88860 600. 21. 1.74228 1.87953
103. 2. 1.52955 1.56805 230. 2. 1.68670 1.70402 650. 2. 1.81488 1.82103
103. 3. 1.51020 1.58795 230. 3. 1.67801 1.71280 650. 3. 1.81180 1.82411
103. 4. 1.49064 1.60835 230. 4. 1.66925 1.72166 650. 4. 1.80872 1.82721
103. 5. 1.47085 1.62924 230. 5. 1.66044 1.73062 650. 5. 1.80562 1.83032
103. 6. 1.45085 1.65061 230. 6. 1.65157 1.73967 650. 6. 1.80252 1.83343
103. 7. 1.43064 1.67246 230. 7. 1.64265 1.74880 650. 7. 1.79941 1.83656