Thực trạng và giải pháp hoàn thiện quản trị nhân sự tại doanh nghiệp tư nhân câu lạc bộ Hòa Bình
Chương 1: Giới thiệu
Chương 2: Phương pháp luận và phương pháp nghiên cứu
CHương 3: giới thiệu khái quát về khách sạn hòa bình
CHương 4: Thực trạng nhân sự tại khách sạn hòa bình
chương 5: Một số giải pháp hoàn thiện quản trị nhân sự tại ks hòa bình
kết luận
107 trang |
Chia sẻ: lvcdongnoi | Lượt xem: 2389 | Lượt tải: 1
Bạn đang xem trước 20 trang tài liệu Đề tài Thực trạng và giải pháp hoàn thiện quản trị nhân sự tại Khách sạn Hòa Bình, để xem tài liệu hoàn chỉnh bạn click vào nút DOWNLOAD ở trên
D
z4 D{dE|
AEfTDn=nA2
_EflDCD0
p>(=4 DD>D>CYgDN=>"/gA/
^EfdDI]_D
^Ef]_DIAAD
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
dc
ptC" TDn=n>
;C98D3DS( BD)8D3D$HC B*8D3D$B
C*8D3D CD$8D3D$HC CD$339
89CD*9CDDv((U>/1
]^DIA]D
lDn=n>
{A`E|
^EfTDn=n>
A_EflDCD0
lDn=n>!@A!3$2OECD9CNCFCJCD>
D>CYDN8D;C4=>Dn=n>C"/gA/
]_ Ef `D I ]AD
=>]`DIAAD
]^Ef]ADIAAD
R># EH 7. /&'Ba. 7%
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`e
ErF?
ihdDI]_D;CCQE=FCD;gD>D>CYDN@A!.gD>
D>CYgDN => C CQ CDF/(HC C D;"/gA/ @A! . D) ? "/
gA/>F);lD;3($B"/gA/E>(=4Ch`DI]]D=>
]^DI]_D1gD Ch]_DIAADD+;(U CD;"/gA/@A! .D)?
"/gA/lD;3($B"/gA/D+E>(=4Ch]_DI]`D1gD=/Ch
]`DIAADD+;CD;"/gA/@A!.!D>D>CYgDN=>D)?"/
gA/18DAD7A=>CB>CDE$:($08D3DDTC FYD"/
gA/=,AD7ACD>D>CYgDN=W;CDQD)?
"/gA/Dn=n$08D3DDA=>AD7A=>CB{OWDYD
Dn=n>=>tC">(=4CCA=>AD7A=>CB|1lD"0D=/
P"/@A3C!DCD;"/gA/1
i;AD"=$*$> C TDn=nA2D $*D"
0>(=4 DCD>D>CYgDN=>"/gA/ID+Dn=n?AB1
7A>/>DFD*.C8DD;(Dn=nA2 F8D3D =W) o
OnF$YDCD0
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`]
YCD"DE.&,=3#14DE .4:C;DC
.E;@3Ay?(nS{;e\FG|q8![v;FI5SNSevDr]NSFN;B A
kSPj Gt[vS<=Q7{ E5T7PjS| 5;58:7P5TS
!=4
{dE|
lDCD0
!(!FDCCC!=4C> ! F8D3D=>
C>YBD3D C)FD,DA
DF >( A F (U F >( Ch
]_D D0( CF $9 ]_D D0(
FA
8CDAC
{_E|
AEfAT$4O"On
]EfTD?( ;"/!D
]EflDCD0
-A!. oFDRFCDF/CD9!C,3CD9CN$4
D4 CDB T F D?( ; D =C !D 3
DC48D3 FBD3D
! CA Ch `D I ]]D => ]^D i
]`
HC>
{_E|
^Ef TDn=nA2
]EfDCD0
lDn C3D HC > D? B OF C! E(>
\=>Dn=nOND=nHC>@A3D8D3DA
C#
AEfdDI]_D
AEf]_DIAAD
R># EH 7. /&'Ba. 7%
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`A
ErF?
iDYD8CDAC8D0;C$(1g9A=>F$(L!/FDR B
@AF$9D4CDB$4F\ P>(3$(YC BDC$Y FBD3D
1CED*DDXDRCD9CNCD);8D3D$FAC#(>
8D0$*CDF/CD9DF/ oFDRF8NCDE P>(!(A/CJ FBD3D 9A
/AA8D3D$D)5 P"/TCC4D8D3D1
@33@N;5N]lFx<ES{;P5TS
D@DCCDCE 9B"DE! </#CCC2 D
(UYD;!DT(0D>>/OCQYDC9D>D
DT(0=>AB>/1D!DT(0$*O308DF C >(=41
z>AB(UCD3BD3D ;CD<,DACD$AF$:CD*DR
CD>DCJD5DDR=D({9A;| FD"=1B9C@A!$3D3 P>(
QD=4C!!CDQ\DH$FFDRD,DCD<Lo
DC9A=D(Y@A/ FBD3D 1
DFCD$AF8D'CDQ FBD3D 2(;f
DF3($B
B9C3CQ
DFDTD>D0$>
lD)DDDJD
ADC$:$3D389C@A! P; CDF(F FD"=Ch
YDCQYD=>DFCD$AF8D'CDQ1xU3D"C$3D3CD>D
CJD$C$*CQYD$3D3FCD$AF8D'CDQ P$3D3AB
E1
BD3D OF=>^CADJ$:$3D3D"=f
xCD>D0=4
DD4Y@A/ F@AF
DF(F0C3$>CD:
xUCADJCB$F>]e$:(D=/9AD"=D>CD>DCBC!^CA
DJ P$C^e$:(1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`^
)C*DE9BDC!cC_DC'GDE!Ae3B; CCC2 D
gDRCED*D"=$*Y$:(CD$AFf
BD3DC?$YCLATC
9$>F
gDR>/@AFC;E$Y0=4D7A?CD}
gD"=; 389>(C?? ATC
QYD P$7LATC=FDFCD$AF8D'CDQY$:(DD"
=1z,=/9AD"=>(=4LATC S;CD:$*D^e$:(C]CD3
zFDD"(m8u AC >$:ABS3D>D=8D0$#=>D>
CD4 3D LoD ChDCw 8D3D $6$F FDRD,D
CDC3DD4(=CDTCnCD:13D>D==D(
8uAC$*DF>(A(<$YS=FC3DD4(=CDTC1
gD"=NCh$:(CD$AF8D=D(DRYOA$*L'(>=
D(DDf=D(Y@A/ F@AFQ(CDn=n>(
(TCC> !0O .1
gDRCED*$*L'(>=D(Q(<$YHfzD(D(
CDR@A/$ND F@AF >((TC C> !0OB.DF/vA CD!@A3
(C> !;3CNF1g9A=D(HD"= PC8:($:(NCh
$:(CD$AF=>D6CDEFC?d CD31]?(;A C8:(
$:( PND(YC=>DA/:YD1]?(;^C8:($:(
PN$A=41CED*>((TCC> !CD,D"=D!2CDE=>
C72CDE$*ChO=>D>CD31g9AB.CY(SC> ! F
BD3D PN$A=4=>2CDE1
)C*DE9BDCC
gEF$YD+;CD:>($#>(CBC8DD9C$*C3DD4( F
DC8D3D $;>,1 QDR@A$ND=7ACF$Y89CD*=F
DR$7A84nCD: F8D3D 1BD3D $6$FF3@A/$ND=7 C3D
D4( FEF$Y(YC3D>=>nCD:f
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`_
iFD9C>DR@A/$NDnCD:=7CCCC8D3D f@A/$NDoF
=>DD"=!DT(0D>>/CD~D"=:ACCFDn
FC>=4 D1@A/$NDnCD:>/ P8D9D"=8D0CD:CDS(S=>
CDD4$#1
i-A/$ND=7;.8D9A F8D3Df9A8D3D;CDFD7; .
8D9AD!SD'8%ChDC9C=>!@A/9C(YC3DD*.1g9A
D" = 8D0 CD: ! @A/9C $* CD, D! 3 3 F/ D T C DH
3($BYDDRE>/ PLo.=T$7=>BSC,(3D!@A/9C1
BD0$*CFD6=F8D3D1
C6/CD:D4 @AFC"(1
lD!ND D6DH1
jE3PD!CD0CDE$:!@A/9C=T$71
i-A/$ND=7!=4C> !=>J(C8DOFD1BD0$*(FTC8[C>
!>F8DX8D3D CF8D$*D1DTC8[$2=C>$FF8DX8D3D
D!$*8&(CD'T/DFoF;DR8. FCQYD@AF=>
$*D F3($B8D3D 1DD$;D"=8D0$*DC9CY
J(C8DOFDDHDR CD0 C @AF$9DC$Y8DOFD F
8D3D DTC8[FCh8DDRE;C3DD4(DD1TC!3C>
4A F8D3D $*>J(C=JOnDfCD0C8D3DOFDCDATA
D)FY(3/\
5BDC!c,#1P C"DE D!AE 9BC BD ,1DE
D4 .4
z>DC(UCD3CF8DC9D>D,DACD$AFDF3($B
P O>D CDE F $: S D' . 89 5 D 8D9A F D" = $: !
@A/9C CDXF $3 DR A/4 = F D" =1 D D $; F 3( $B
5TCD0CDD"==7C,DD,DDC$Y FBD3D CCD3
=hF@AF$:D"=D:A=7>(=4 F(,D1
g9AC@A3C,D>(=4D"=;DRCFDDT8D9A
$*!@A/9C F(DDF$9 D C CD, ; CD:8D9A CD' C,D C
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`b
FAfgD"= C C98D9A=FF CQDH CQYD{E C
C93( 3C(,D|9ACQYD8D0!@A/9CCDXF$3DH8D0$
CDv(@A/7 CD,3 lD;3($B C CED*lD;3($B8D0!
@A/9C $* CD,G3( $B P > E D" Lo AB E1gDR 8D9A CFD
DT$*!@A/9CCD'ChTD"=8D0$*8D9A=*CT
=>D+$*C9L#CC9=FECC93( 3C(,D1
g>AYDCD3G3( 3C= F3D"= PCDELA/C
D 3$2D4 F D"=1xn
$JD F3AYH%>/>$:CD!A=730=4$6@AF89DD0
=4C9CD'3=T$7=7DTC* !Dv(OND=nDH=7TC<(YCCD0
C>8D3(>3D"=@AFC"(
R)C;Dab!c"DEDCE 9B"DE! <
FA D7A ?( DC $Y BD3D $6 #C F $* D7A 8D D4(
C0C3@A!.DTC >0C3$3D389C@A!0=41lDD3
$3D3 FBD3D $*L'( >DD3 C9Y(=T$7$7A$*
08DF(DD1zF ;(HC FD7ACD>D=CDFCD$AF8D'
CDQ P>(D0C3$3D38D3D@AF=>0ZD1
A/DDFCD$AF8D'CDQ$FF^CADJ$:$3D3>@A3JC
=>DFnCD:1;DRCADJnCD:D$:$3D3C>O4D1
iBD3D ;DJD 3DY$:(CD$AFD*.=>DRON$H4C
8NCDE8DJDCDJD D? F/F$Y FD"=1
iD9Lo.=D(DFCD$AF8D'CDQDF$FFnCD:
Ch CED*=D(1BD0;@A/$ND >= D(DR, CD,$*
L'(>=D(D=>=D(DR,CD,L'(>=D(H1D+;DA
DA >= D(@A/$ND FBD3D ) CED*HDF/D D /9A
$*$3D3 CD'!(CJD1"/>DU;CD:D3C DDR$3D3 CD=N
FT@A!.1B=F@A/$ND=7C3DD4(C> !58D0@A/$NDn
CD:>((TCC> !;3CNFDA>HDF/D1;((HOEBD3D
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`d
;@A/$NDnCD:C3DD4( FD"=>D!>(,DDF@A/$NDn
CD:9AD"= FD(DR$7A8D!>>HDF/D1
iY@A/ FBD3D ;@A/$NDDHCDPD>D= FD"=
C=4!@A/9C8D9A F8D3DD>=F@A/$ND>/ P;DD>
CD4CD3$Y FD"==F8D3DD>1g"FDTC*Dn=n=>A/CJ
FBD3D CCDNCE1
iDJD 3D CF$ CD0 C$*L'( >DJD 3D(Q F8D3D
DJD 3D>/>(YCCDR$:((DCC9C.@A!. FBD3D
C)FD,DA1DF6D$A0CD7ADY$:$!(!ZCTC!DRF;
$7A,(AB;$7A$*D#. SD'1D'@AF$:( FT@A! .
D:A9C=7DR,$FOtF>$7A84CD9C$:8D3D CDD4CBC
0=4 F(,D1
iA/D=4D"T!@A/9C8D9A FBD3D )YYD
D91gD"=D+$* C9L#=FE@A! . C C9 F(,D(>8D0
$* H % T 6D $ F DTC $: C,D >/ A/4 = F (,D1
CED*T @A! . C C9! @A/9C 8D0 CDXF$3(>8D0DD
D"=CC98D9ATFD P"/CD4CD$9@A/7* FD"
==>58D0;@A/$NDnCD:CDEF!@A/9C8D9A>F"A$:
D=T$7$*!@A/9CDFDD;1zF@A/$NDDD4C CD,TC
(DDCACD FE@A!.9A8D0=7"AO> P"/TCC
YY1
igD,DADJD 3D8u8AC FBD3D C)FD,DA$ <?$'D
58D0"/3@A3FDEF$Y
@33y<EqgF4q8!q8![v;
R )C*DE 9B DC !c 9BcD 3( /# DE'$ 3#1 4DE ,1DE
CC2 D
iBD3D $6$FF3@A/$ND=7>/D+(YC3DTCDHCDPnCD:
>@A/$ND=7CDEF>(=4>/D+D?(>/D+tO"CYD+
CDF !\
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
``
iBD3D PDNAC3DD4(D3 !D:(L6DY=>>(CD Cn
CDFDC3=F3@A!D:(1BD3D $;;=>3@A!D:( FAf
!D:(/C9!D:(CDTCD4!D:(L6DY{B($FACDF !CFF
$Y4DD7D4\|1!D:(L6DY P$*C!DD"= FA8D
DT(O<CD*$2F$Y1
igD"= P$*DQ$/$ 3DJD 3DCDQ$>C(>
8D3D 3On1
ixUD"=$*D+D]A>/C]?({]>/k]CD3|1<
FA(Ub?( >(=4 CBD3D D"= P$* C? CD(]>/D+
D1E/ CED*n CD: ; CD:!@A/9CDD"=D+DE C
D7A>/Cn8D0@A3C B>/$*D+C?(1
RC'-DE:C:,3'-DE
3DCJD(>BD3D C)FD,DA3OnD4F/; !C9TC
D7A=>OO$*$!D;F1BD3D C!OFCD'D<OFD0
=4=>C,D$YDA/(01BD3D 3OnCD'@A/$ND FpAC
F$YfCBCD:A>a]e1eee$2F$YC,D$YCAT;
CBCD:A>]a=>$D=>F$}>A^_1xD4 B
]_IC$]1]^_1eee$O>DDD"=Dn=nFDTCD4
F/>_ddIC$^1``b1eee$O>DDlD;3($B1x<C3
OnD>/0>(=4$/$ _aDkCA1
gD"=>(CD(E=>>/CDE>/D+CADH>/tC9C P
$*C!Z]beC7 FE>(=4,DCDE{C$
=FD4 B]b |1gD" = C$(9A > T@A! . P$* C! CD(]b1eee
$k$(9A>D"=CDE P$*C!CD(]e1eee$k$(1
gD=/C7 F3YD"=>f
73(UC7!L BE>(=43(U
C7 !L]bL BE >( CD(=>>/ CDE >/D+ CA
D+tD+C9C1
CDAD FD"=C7C7DnDJC7CDQ
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`a
g9AC@A3C,DDn=n8D3D;CDQCD(DD"=CD,D"
=$*DD1
RC :C==DCC_13'-DE
D'D9$YD4D>D FFCFD>CD3BD3D D!C9D>DCJD
C3CJDCD(3@A8D3>@AC71;>@A!D:(L6DY
@A!D:(/C9=>@A!D:(CDTCD41
%L#b'! D+c B1
-A!D:(L6DY$*D,DCD>DO=4CJD=>CJD=>DDJ !
LATC8DOFD FBD3D 1C>CD3BD3D C9D>DCJDCJD@A
!D:(L6DYCD'C+4@A/$NDCC BC7CDC9D!C!D3
Y0D"=CCD3=>D"D3$BC*;@AF$9=4
oOnF$Y1
-A!D:(L6DY$*CD9CDZ(CFA2=BC>C*D0
D"=CCED*B($FACDF !CFF$Y(TC <\
BD3D 5L"/O@A!D:(L6DYZ3DCJDCD'Cu4@A/
$NDCC BC7TD38D!DnT F3YD"
=CDC9D3C DCCD31u4CJD!D:(L6DY>AeC$;]b
>OBD3D C C9 CJDYb) >O3YD"=8D3D
$;=>$*ChCC9=>CD31
'%L#b'! D$FG
-A!D:(/ C9 CD'@A/$ND FD9$Y C> DJDD4F/ 5$*
D,D CD>D Ch DF A2f(YC D O OFD D4 $; CJD => D DJ 8D
OFD !LATCD>CD3CD'Cu 4@A/$NDCJDCC BC7CDC9
D!C!(YCDOEF$Y3DDNA=>$*ChCC9=> F
D1
u4CJD!D:(/C9 FBD3D D4F/Q(<_bC$;^
$*CJD=>DDJ8DOFD]bCh=>TD<=n F3Y
D"=C8D3D
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
`c
-A!D:( / C9 $* oOn$: CDFD C3 38D! C78D3(DRF
4D=4DJ CDAB11DE F$YCCED*B($FA CDF !3
8D!$;!D:(/C9$*YD@AFDA/C3DOFD,DCD<(AF
!D:(/C91
%L#b'! DF ,F H
-A!D:(CDTCD4$*D,DCD>DCh^A2fBD3D CJD]
$*CJD=>DDJ8DOFD]Ch=>TD<=n FD"=
]O" 3DgD>FDC!1-A!D:(CDTCD4$* oOn$:C*
TDD"=CCED*NCDTCD41
RC43'-DEC'GDEfe3B;
"/DJD>(YCCDRDJD 3D$#$SD*. FBD3D ;
D@AFCC=48DA/98DJD3YD"=D4CC,DDRFC
0=48DOFD1D9$Y8D'CDQ$6$*L"/OCD'DRCADAv
nCD: FAf
%*-A@"7,HE
B=F F$Y C,D$YF$}=>$D CD,^?( C? ]
YCD(e^]=>D4 B$B=FF$YC,D$YCATCQLABCD,A
?(C?]YCD(e]a=>D4 B1
xYCD"=;CD:$*"T9A;$/$ 3$7A84 FAf
i :($3D3 FD"=$;>CBC=78DD4(C,D$YDA/(0
C3DD4(C0=41
i ;=NCJCBC8D3D (>=NCJ>/=WCD9CD!OA/C,
i ;(YC=NCJ(F$*CFCD'DAA F8D3D
'%( 0 & T _F Ad& 7
3D3$:LC CDQ >0n! C@A! .8D3D =F3
(n$JDD /9A>f
?CD(CDAD
lD3CDA/8D!? FD"=
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
ae
p CDQ F D" = $* CJD OF => 89C @A! D> CD>D 0
=41g9AD"=D> CD>D CBC0=4 CD, P; B$:(CD$AF >^e9A
D> CD>D LATC S P $* Y $:(1< C? CD(] $:( P $* CDQ ]
>/1zJOnCD>DCJDCD$AF>^b$:( P$*CDQb>/=>
ABCD31CED*D"=8D0D>CD>DCBC PNCh$:(CD$AF
9ANCh]$:(C/=>ABCD31zJOnD"=D+
$CAa$:(CD, PNChA>/ FCD3$;
%(&-!NT _F Ad"H /,HT &
g> CDQD"=)$*DQ CD(DRDnT8D3
DfDnTC7L?DD<=n1gDRD"=
8D0>(=>ED>DD3D9ACF 3 P$*DnT]e1eee$C7?
CF 9A C F D7A 5 P $* Dn T ]e1eee$ C7 ? D7A1z>DR
>/tC9CBD3D ;CDQCD(DD"=OF=>C7!
F(UE1lDJF@A"$Y P@A/9C$NDCu4>/1
g>8D'CDQZ=CDTCBD3D );DJD 3D8D'CDQ
=7(HC CDCDDD"=1z>DROND]kd=>9CADABD3D
;CD3D=>C7D FD"=D"=>
;DXCD,AB?(5 P$*CDQC71AB?(BD3D ;C
DDCJDLATC SC?(=>$*DT/8D'
F@AF$CDF(@AF1
RR)C;Dab!c"DE9BD3SCT3#13#14DE
iBD3D ; @A/ $ND TC n CD: =7 @A/7 * F D" = CD0 @AF
DXFFF$YCCD:$*D9DC>CD:D"=C$DY0
D"=AB?($7A>/>(!(A/L!/FCFDDTF$YC
@AF C$7A84@A!. F$YOtO>D=>(DD1BD3D ;
@AFC"(C>O4$B=FD"==7(HC=CDTCWCDCDDJD 3D>/
D3CDA/C3OnFC=48JDCDJDD"==>RD"D"=1A/
D=W);DD9C0C3C!DD"=1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
a]
iDEFC?DD"=>8D3O>DTC>$B=FD"=;
C,D$YF$}=>$D=>(UC?DD4F/>JC1
ix< FD"=BD3D $!(!DD;AY BC(<
CBCD:AD<8D0F1gChT@A!.$F BD"= F8D3D D+;
AY BCA,D1
iDJD 3D>Z C=4 C! E >(CD(=>>/ CDE
>/D+ CAD+ t C9C FBD3D {]beE >(,D CDE| >DF
DE D* =F @A/ $ND FpAC pFY >( CD4C D @A/7 * F E F
$Y1D'$7Ad] FpACpFYEF$Y>(=4CD(E=>>/
CDE P$* C! JCDTCZ]be FE >(,D CDE >(
CD(E=>>/D+D>CACD,Cu4>/JCDTC>Aee=>>(CD(E=>
>/tC9CCD,Cu4>/JCDTC>^ee1
iBD3D 8D0;DJD 3DCDQCCD:$7A>/JC CF $>
89CRF33D"CEYD1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
aA
CEFy
>/-&F(+(Ez>*E'EEBE,E-)
+-E0.1E
ZZZZ
y3A!:F5TS{;FNSF<=mcj;nP5Q
0C3CA/:DD";.DsFTCF8D;!DDQCC9
$9DTC*F$Y1C>CD40C3DAvND"$2DsF=F=4
!(FCCDEFC9C84(DDJ$>C1"/>F$AC$:"F8D!
?FC9C,D$YDA/(0 F$Y5F$Y1
gD$6C,D>/QC0C3CA/:OnF$YQBD3D C)FD,D
A;D7A$:(C9Y;CD:D4DTC*Ch8D"ACD<CA/:On$9D,D
CD<YOACA/:On1;(YC=T$7$3$*@AFC"(C@A3C,D
CA/:DD"f
BD3D D $Y D C DC $Y CDA D#C < o = Z
3DD4=F(YC B CE$DF$}=>CATDA/D4C
$NF>$:;$*$Y5F$YC,D$YF
@A3C,DCA/:On5L'(LCD(C#$9? F
DR$BC*$*AC1B=F$BC*ACD2 FD$*AC
D CF D C @A3 C,D DX=T => CDo =4 =W D! $* $3D 3
0ZDDR C,D$Y DA/(0 FDF
Z=F/AAD+D]CACD,D P$*ACD
=>1gDR,O@A/$NDC$'($;> 8D3D@AF,D$}CYY
8D3D 1 CD C9 D# CF $6 CDT/ D7A OFD D4 $ =% O D,D
CD>DDR&D38J(>DF FDRD;(>/>ODR&
ECD"DD>89C=FDFA1g9AC@A3C,DCA/:On;D7A$B
C*AC@A3CD,BD3D P8D;CA/:$*D"C>CDC 1
C4 F/ 8D3D D+ 3 On D D3 DX =T $B =F E
$*CA/:D1A/F59C$*A=4C FDX=T>/1;DJD>
$3D 3 C CD: 8D! ? F E DX=T(> CB JC CDE F D DJ1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
a^
CFDFCD:$3D3DJDL3Q;)NDDBQ CJDD @AF F
EDX=T1DD3OnD,DCD<DX=TDCTC!3YD;
CD:3OnCD((YC BD,DCD<CDCA/:8D3DChYD$:DED*=F
CJDDTC0=41nCD:Df
A/:D" DD)BDOFDDDDJD=>89C3
CD,CD(D,DCD/ P#8:(CF
C,D$YDA/(08DD4(=>D"3D F<=DJDL3
D1
A/:D" DYDA2tC"=>Dn=n>CD,CD(]=)
CD $>( CD FA 8D DX =T1 z4 >/ P # $3D 3 $* 8D!
?FC9=>C,D$YRDJDL3D1
z4 C9D>D CD(DD3 8D3 CA/(TC CDE F=> CB8(D
D9A8D3D C9D>DCD,;DsF>D$6!($*DDJ$>C FA
>/=>DTC*Dn=n5 P$*"F1
BD3D DA/:O F oOnF$YD*$2SD=>
O>DDDED*=FD9CDNCE=>$:@A3C,D oOnF$YDDC
DC D D3C DA/ D9C 8D! ? F E F $Y1 "/ > (YC C DR
A/D" C F 8D34CRFD4A@A!8DOFD F CD>DD8D C9
gD>F=>D"1
y3!:F5TS{;FNS[:!FI!
xYC B$;;DZ(#D0C3$>C FBD3D C)FD,DA
$CD4A@A!FDf
ig>DF3($B=>3Y@A!.BD3D DFDRD"
=,DCDED;DR:AD4CBC C0=4$:$F$$>C
DA/ "ACDF(ODR8D;FDO>DDDChATF$}
F$}D\DZ(DAvN$Y5@A!.DA/(0891
iB=F3$*CDATA/4CBD3D (ECD(DA/F>3
!=;A/ CJ F3 CE C>D1zFDR89 CD!=>
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
a_
(F(~ODA/FATY=F8DD4(CDC9 F3Y@A!.
BD3D P>(D$*CDATA/4$CD4A@A!FD1
iE/=>DAA=>?C>DJD F(,DBD3D ;CD:/AA
CEOANDCD9C89DC,D$>CDD"=BD3D 1gDR
DC,DCD9>/;D4A@A!F=,;=hFAT89CD<CD'/AA F
DF3($B$: A$#8DA/9C$:( FD"==hFDED*=F=?D;F
$HCDE FBD3D D"= P!(CDT/5=>OtC9CDAD1
iC$7A84D3Y@A!.ptC"A2=>Dn=n>$*
" F 8D! ? F C9 Z R DTC > C t C"1gD" = > $6
CD>DCDqD=?CD,DDCD(R8D31
i3Y@A!.CDD4$>CDDYDA2=>Dn=n
> D" = F A Y D >/ CDF/ D DFA CF $ 0 =4 D DFA
8D!]$9ACA$:DDXCD(D4=n FDFA1CED*8D3D
FYD?AB@A3$0D"=A2;CD:DUC*DD"=Dn
=n>=>*1gD"= FC=4 DgD>D>=>"/gA/5;CD:
$* $> C CD( D4 =n Dn =n > $: DU C* D D" = Dn =n >
DR#$08D3D=,CF=> FA8D$6C4C=4 D(F>(=4 DD>
D> C8DDn=n8D3D CD, C=4 DDC$Y; CD:#Y
DDn=n1CC$Y$>CD>/CDD4=>DRCD3JC8D3D
$:8D0!DDQ$9? ATCDA
y3K!:F5TS{;FNSe\FG|2}cj;nP5Q
DD=4"FD4A@A!CA/:On=>$>C$:;$*$Y5
D"= CF/D7FE 6D$8D3D D!;8D!? CD
O4$:BCJF$YDDED*=FC,D$YDA/(0=>CJDDTC0=4
DZ(D3CDA/D9C QCE F(UD"==>8D0"/6DJC>? F
D1FA$"/>(YC B$7LATC=FDF6D$=70C3BCJF$YDDE
D*=FDA/(0DZ(C?D4A@A! oOnF$Y FBD3D f
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
ab
iG3($BCD'DCD(8D;F$>C T@A!.D>D>I8D3D
$:"F8D!?@A!.D:A9C=70=4D4C F(,DC>O4
D1
ilD;3($BgD>D>$*$>CDA/ "AD=7DA/(0
D4C$:"FD4A@A!8DOFD=,YDgD>D>;=NCJD9*=>
D9(DFOFDCDA FBD3D C)FD,DA1
igD"=89C3$ND*CD)8DOFD$*$>C T
D9iD99(;?$:D:A9C>!=78DvADODO%$ND*
C4$:$ND*DJDL3D1C4CD"=>/>(=4D /9A>OF
=>!(CJD=>8DD4(1
iQD)DDDJD$*$>CCD( T@A!.
D>DDJD$:@A!.YD F(,DCBCD1
iB9C3CQ$*$>CCD(D4=n89C3CQ$:@A!.
3DCBCD1
ipF$YDCD0CYDDFD9 F>D"zE$*
$>C8CDACDFD9>!$:CFDRCD(DD#
CD(CD$ F>D"zE1
ig A"DA/:^D"= C C=4 D {]E FYDgD>
D>=>AE FYD"/gA/|$*$>CD4=nDn=nA2
FD;(Dn=nA2 FBD3D =,D4CD;(>/$F;^F$Y
DCD01
iFA FC=4 DgD>D>>(=4Ch]_DIAADCDF/=,]^DIA]D1
DQ=,=>E(CFD>D>CD(=4
DLSC$ACh]`DDH]aD(FC9Cn$6C4Ch]^DI]_D8D0;
C=4 D58D0 F1DEF>(=4 FFA8O>$9AAD>DED*
=FCDEFDn=n FD>D>1
iYD9CD(]9D;>(=4Ch]_DIAAD$:E=F9
CQDn=nD C4=>AD7A CB D99 CD<?Dn=n8D3DQY
D"/gA/=>CDF/(HC9CQ@A!.9Ch]cDIAAD1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
ad
iD;(Dn=nA2 FBD3D ;^D"=F($:Dn=F
!=4=DA/:D>D. F8D3DCCED*$;C98D3D$>=,D4
C(UFC F!=4YD8D3D D+;A!=41D"0AD"
=A2D(U F C$(8O> ]dD$: C3D@A3 C! DD"= C
$(1
i>CD4=nFD8D3D DCFD FYD8D3D
$>CD4=ntC"DDRD"=DF$*$>C FCtC"1
igB CJ CDEF >(=4 F C CQYD"/gA/D
FAfCDF/=,>(ChdDI]_DCD,DFF>(A8D!CDEF>(=4A 3
ChaDI]AD$:E=FCD;D>D>CYgDN@A!.D>D>CYgDN=>
CDF/(HCCD;"/gA/@A!.D)?"/gA/AD7ACh]dDIAeD
E=FCD;"/gA/@A!.D)?"/gA/=>CDF/(HCCD;gD>
D>CYgDN@A!.D>D>CYgDN1
i8CDACD"0]EC$(Ch]aDD0(CF$9`DD0(
FA$:8NCDE8DSDn3 BDDXC8D3D 1
iDYDDn=n>CDF/$TA FF(=>R FD B*
F( JCDTCFZ=FR$:DED*=F /AADFDD=>O DA/:
D7A F0=4Dn=n1
iD)8DOFDCDA/DA/:0C3$:;JCDTCAF($:Ot
CD D4 3 DC $Y F C9 CDA CD CD0 C $: L"/ O89 DD 8D
OFD(F8'C\
i@A3C,D oOnF$YD#.CDRYDD"
=C~CA9A;D"=$6FCA8D0DED*=F0=4D4CCD,
A"DA/: FYD8D31zJOnDYDDn=n>D"=C~
9A;D"=$6 F CA8D0)DED*RF CD, A" DA/:D FY
DA29DHHC>1
y3@!:F5TS{;FNS[N;5N
i : $3D 3 CD>D CJD CD $AF F D" = C> O4 D CD, ;
DRCADJnCD:D1gDRCADJ$*$7LATC$;>f
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
a`
xCD>D0=4$*F1CADJ>/D#CF$3D
3L'(D"=;D>CD>DDRYOA0=4$6$*D"0DF/
8D0=>DTC*D>CD>D;=*C> ($* FTC8D0DF/
D+CDD4(<CBCD:A$*F1
D3$YD>D=C0=41ADJ>/OE$:$3D3CDCD
C3D D4( F D" = C 0 =4 ; =, * JD DA F C CD: DF/
8D01(WA$B=FD"=OF@A/7{$3D3T@A!.|=>CD
CDDDXAC9$:C"FCF/D71
B?D4=nDA/(01ADJ>/$3D3(DCD
S(=RDA/(0D4=n8D!?D"CJDLo.C,DDAB8D!?
@AFD4=F$BC3=>8D3DD>{$3D3T@A!.=>D"=Dn=n|=>
DD3>(=4;8DFDDF/8D0; 389! C9DD3
>(=4$:C?? ATC8D08D!?C9CDA=>=OnDR89CD<
(F FA(UCDAT1
BD! ?DB D* @A! .1A DJ >/ OE$:$3D 3 8D! ? C
DDD" =>8D!?8DA/98DJDD"=>(=4{$3D3T
@A!.|8D!?>(=4$Y=>DBD*CBC=F$2D41
gD(D+DDTD>DY@A/@AF
DF(F0C3$>CD:
xUCADJCB$F>b$:(C?OCh]CFbC<=F3(<$Y
8(DF$CCA,D8D3=>CBC1B$F>^e$:(1
i@A/$NDCDC>DRCED*=D(>>D=>H1
gDR=D($*L'(>DfBD0$'!CCFDn8D0
$#@A/$ND8D0CDD4FC>=4 DC>(=4$>(Ct8D0
@A3]E=7 F(8D0@A3]E>((TCC> !CN3Ch]C4A$2CQLAB
;CD3$Y8D9(D6=F8D3DCFD62>CE>(=41xU=D(
PNCh]$:(1
gDR=D($*L'(>Hf$>(Ct@A3]ENChA$:(C.
X=4]>/Ch^$:(=7 F(D]ENChA$:(>((TCC> !CN3
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
aa
D] C4A$2 ChA$:(1DD=4 Ch$:( PN C8:($:(CD'@A/
$NDD4D>D F@AF1
ED*D(C>CY(SC> !=>C9CYJ(C8DOFD
FBD3D 1ED*>/ PN FCD!1
iDD=4DABCD3$:,DACD$AF=>SD'.89 F
D"= ) F
D"=w1xn$JD FAY8D! 3C>/>f
D9C$*DAA FD"=$:3OnDJD 3DD" DED*1
D9C$*@AF$:( FD"==73DC$YCBD3D
3D33/9ACB@A/9C$ND$9 S; FD"=1
! CD4 3 =T $7 C2 C FBD3D C DC $Y DJD 3D
D" @AFD4F$Y111
AY8D! 3C $* CDD4 OFD,D CD<D3C D(UD"=(YC
!4C8DR/9ACBA/D"!DDQ$9() FD"
=$B=F(,D$F>(=41nCD:Df
DEF>(=4=>8DB*0=4;N@A3C!8D0
D9$Y$6Y;CDXF$38D0
D3 $Y F 3 $2 D4 8D0 8DJ C >( =4 ; D)F $2
8D0
7A84>(=4;FC>8D0DC4>(=4;$/$ DF
TC;$BLo0Z=FCTC!D"=8D0
gD"= P$3D=>DR(n$6$*4C8D>(>CSD4(1
DFCD$AF8D'CDQ PCD*89C@A!$:D"CJDL'($F BD"=
D>)DF/8D0D>)=FDJD 3D> F@AF1:Ch$;$7FDR
DJD 3D@A!CND" DD*.1
iBD3D $HC DR CDE CD;. C DROt D, CDT/$:
8D3DD>; CD:Q CD;. C CED*D"=Dn=nDF CBC1
89 F8D3DD>5;D >(D=4$3D3 CD $AF FD"=
8D3D@AFD1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
ac
iBD3D CF/ D" = C $; ; Y @A/ F @AF =>
DR@A/$ND=7@A/7D=> C3DD4( FD"=1lD3C CF/D(U
D"=(F=>>(=4$:DS(SC=>CDJDDDFD=F(0CE>(
=4(FDZ(!(FCDR FD(8D0$3;1
i@A/C,D!@A/9C8D9ADDD"=HCC9
TFD9AT@A!.CC98D0!@A/9CCDXF$31
y3y!:F5TS{;FNSx<EqgF4q8!
DF 6D$;89DD"FD4A@A!8DOFD$: C? CDA
DDD"=Ch$;(F;CD:RD"DRD"=X>(=4"AO>
CBD3D 1
igCDD4D9$YC!=>E>(CD(DD"=$#=F
@A/$ND FD3AC$:$!(!@A/7* FEF$Y1
ig>8D' CDQ3D"; CD(DJD 3D8D' CDQ C CD:
DDRYD$C=>=*CD+CA$7F17A>/C?E $>89CC
ChYD(EEDT$TA=,(n$JDDA P>(DC,D$Y F
D"=D3CC:$2$7ADTC*Dn=n$2DTC=>D>D!D1
: oOn$)v/C7DZ($!(!D !LATCD3CC:OA/C,
$Y5F$Y;C,D$Y8CDACF=F.CD<8uACCBC111CD,0C3@A!.
CDE F C8D3D D!$H4C$* C1z,=/$B=FD>@A! CN
OFDD4(YC CDR 0 C3D! CDELA/$*@AF C"(D>
$A>D!CD'O$/$ 0C3CD
D3CD48NCDEDR.89TC$2DHDR("ACDAW;CD:L!/FC
D"DBC7=>C7CDQDEF$Y$:@AF$;; $7AD+D
CD!$3=>D*.1
gD=/$:8DA/98DJDEF$Y>(=4CD,8D3D D!;
DJD 3DD9$YC7 LD4CDAC@A!.
F3D>@A!CN1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
ce
CEF~
"#E$*EEF
ZZZZ
~3AlFq<r
-A!CND" >(YCYD8D0CD:CD9AC@A!CN8DOFD1
g>/F/8D3CD9CN$6$*D4$D3CD,DCFDRF3D CD:8D
OFDCDAY=7DTC*1
9ACB@A/9C$NDDTC*$;DJD>D"CB
E1DJD=,CD98D0OFDD4>;CD:>=F0C3@A!CND"
1 D D $; C @A3 C,D D3C C: 8D C9 L6 DY F(YC @AB F ;
DA$H4C>C78DC9D>D;FD7ACD>DD Fz4CgF(D4
F/C7iF$YA0C2C =>;(B@AFD4CDU@AF
f F$Y@A/9C$ND$9 C7 )(< P C3$Y$9(< B
FEF$Y1
C:AC(@AFC FDJD 3D@A!CND" BD3D C)FD,D
A$68DFCD3C4C$:DJD 3D>/=> oOn;D(YC0n$)v/DRA
D4A$:@A! .=>D3C C:DC$Y8DOFD F(,D5D"F
? ATCF$Y F3YD"=C8D3D 1A/DC@A3C,D
@A!CND" BD3D 8D0C3D8DXDR F ;CDXChDC$YCA/:
D$9@A!.CDEF1xZDR$7LATCDXCD!D3 P;
D>(DDC$Y@A!CND" CBD3D $*D>CD4D
~35l;6
xYC=>89DN$B=FgD>F
8D;8D? F>D8DOFD8D3D D4F/$:DC$Y
8DOFD8D3D ;D4A@A!;(YC B=T$7(>gD>FAC"(!
@A/9C$B=F>DD FAf
i ! 3 CD Cn D>D DJD C 8D OFDf 3 T/ D 8D
OFD FAFixF F' =5 CE 8FF8'\ => C? CDE D o On F T/
D>/1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
c]
ij8DOFDBD3D DNA!DDQQ/9ACB(EF=nQz?
C;FD:DF=>jAND@AFC"($93 !Dv(OAND FC+DD>
D!@A!38DA/9DC=>89C=E$"/>DC$Y;CD:CDAD#C(YC
*8D3D F=>8O>(EF=nOA ND1gDZ( oOn F$Y C>D
D4A@A!DC3D#CD,@A3D>U8DCD,N@A3C!1
igD>F C$7A84=7 C> DJD CDA98D3$:8JD CDJD D3C
C: F>D8DOFD8D3D 1
B=F3CE$>COANDCD,CDELA/DCCD0C
CD C9$:$(FDD3$> CDDED*=F/AA F3jFD
D4OAND1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
cA
*"'>
]1BK#?FK!AB6>AB(B[ecB( 6> 3F>*8YYC
R:WWf%ggD>LATC!DJDCN@ABFC>gY1
A1DDND{Aeeb|1&!FFM FGC#- \ & NgD>LATC!C>
gY1
^1 gA/t DN lDjA {Ae]e|1&! FFM L# FF 7 D
D1
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
c^
(f"f
(jqjSA?.E;Sn[\5]lF!NO7 AL P: B
2@FhEF#A
- ` A B
*-E
*-EEFEE A3@A@ 3A@~ 3~A~
1 7 => 3 8D! C $
C7
c_A ]1b]` d]^
1ACC>DJDSD
138D!D!CDASD ]b_ ^AA ]Aa
z z1C>C28D A`] ^ed ]1c]c
z z1> !SD _` ]d
. .*-E *E ~3B~@ B3K~ A 3AAK
1> !B$ND d1ab` c1^dA c1aaA
1DTC$Y !$AC
1 3 8D! $A C C> DJD O>
D
z z1> !O>D8D3 ]e` A^]
EF/EF*-E 3KA AA3y A3AB
EFUE$&E
E(B AAB Ay~ AA~
1g*SD ]]c ]bd `]d
1g*O>D
. .$&EY- ¡ 3yB AA3KyA A3 Ay
1zBD QDRA a1Abc ]]1^b] ]A1e`b
1-A8D'CDQD#*
EF/EFEFUE$&E 3KA AA3y A3AB
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
c_
V3D F@AFCDCf
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\1
g>/\CD3]]?(Ae]e
G3($B
B-qgG
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
cb
(jqjS?tt!IF[v;]5c!8c<q6SSw8]NS2IO7 AL
P: B
` E$¢E A B
3"HF]NS E;H5 y3~~ 3~y K3B@
BD3D@ABC9 gE A^] A_^ ^]d
BD3DCF gE Ab1_^` Aa1eAA ^a1dda
3 !8F<FSNS!IF[v; G5T<[9; A3Ay~ 3y AA3 y
4 4A$2 ^1a`a _1]]bA b1^_A`
C>D;F 4A$2 ]1_ba] ]1dcbb A1]edA
>D"zE 4A$2 ]1]bbd ]1^e^d ]1`Ac^
DCDAA2 4A$2 ]1e_`] ]1ecc] ]1_bA]
(D 4A$2 ]^]c ]`ac Accb
GHC =>D>D;F 4A$2 ab^ ]A`` ]bbA
0 ATCA2 _aA bA bab
V3D F@AFCDCf
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\1
g>/\CD3]]?(Ae]e
G3($B
B-qgG
QC6, DE!AE :C:DCUC1ADC FDE#F@DC
E E !"#$
cd
(jqjSK?.N!SN!]lFx<E!IF[v;]5c!8O7 AL P: B
2@FhEF#A
- ` A B
] jFDCDA3D>=>ATOND=n `1`bd a1bAe ]]1_]e
A 38D!!(ChOFDCDA
^ jFDCDACDA=73D>=>ATOND
=n
`1`bd a1bAe ]]1_]e
_ G3=BD>3 A1be` A1aAd _1b_a
b p*DAY=73D>=>ATOND=n b1A_a b1dcb d1adA
d jFDCDADC$YC>DJD _ b c
` DDJC>DJD eA e_
a DDJ@A!.8DOFD _1ae_ b1ea` d1ee]
c p*DACDAChDC$Y8DOFD __a d]A a`e
]e DAD8D3 A_ ]A^ `
]] DDJ8D3
]A p*DA8D3 A_ ]A^ `
]^ *DA89C3CFCDA9 _`A `^b a``
]_ DDJCDA9CDADOFDD4 ]^A ]aa ]b^
]b p*DA FACDA9CDADOFDD4 ^_e b_a `A^
V3D F@AFCDCf
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
g>/\CD3]]?(Ae]e
G3($B
B-qgG
Các file đính kèm theo tài liệu này:
- Thực trạng và giải pháp hoàn thiện quản trị nhân sự tại Khách sạn Hòa Bình.pdf